- Report: #218108
Complaint Review: Credit Solutions Of America - Addison Texas
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Credit Solutions Of America
15601 Dallas Parkway, 7th Floor & 8th Floor Addison, 75001 Texas, U.S.A.
Phone:
800-353-7630
Web:
N/A
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Credit Solutions Of America Credit Solutions of America, ripoff dishonest, Addison Texas*UPDATE ...Rip-off Report Investigation: Credit Solutions of America pledges to resolve complaints. Commitment to Customer Satisfaction Program. Consumers can feel confident & secure when doing business with Credit Solutions - Assisting clients by reducing unsecured debt - debt free in 3 years or less.
Credit Solutions of America sells a product they cannot provide.
When starting the program I was told not to make any payments on my account so that they could get the best settlement. I also forwarded them my power of attorney and ciese of communications requests.
For the past six months I have been in the program I have not recieved one monthly "follow-up" call to discuss my progress. I also continued to recieve phone calls from my credit companies. Upon talking to them, they never recieved the cease of communications request.
I called Credit Solutions, and they said that they would contact the company. I was put on hold and in about four minutes the CSoA rep said that he has faxed them another copy. This happened five times and they still havnt gotten my request.
Upon having enough funds to make settlement on one of the accounts, I contacted their settlement department. They told me the amount that I would need in my account to begin my settlement.
The CSoA rep told me he would call me back on that Friday. Sure enough he never called back. Upon calling on Monday, they still havn't received word back from my credit company. It has been three weeks now, I talked to my credit company this morning and they showed no record of even talking to the rep. I was also told that my account was in danger of being "charged off". So I made a payment to delay the charging off.
After, I immediatly called CSoA to talk to a settlement rep. I was told that even though I had the funds to start settlement that they will not forward any settlement paperwork to the company until THE ACCOUNT HAS CHARGED OFF. This is because this is where they make their best settlements. So, I said that I would have to talk to their accounts department to take that account off of the program. I have been trying to get ahold of them, and have left several messages. But, still no luck.
So now I am having to do my own settlement, and still pay Credit Solutions their fee for doing nothing but ruining my credit. PLEASE, do not use this company. I truly regret ever talking to them.
Ken
Lucedale, Mississippi
U.S.A.
When starting the program I was told not to make any payments on my account so that they could get the best settlement. I also forwarded them my power of attorney and ciese of communications requests.
For the past six months I have been in the program I have not recieved one monthly "follow-up" call to discuss my progress. I also continued to recieve phone calls from my credit companies. Upon talking to them, they never recieved the cease of communications request.
I called Credit Solutions, and they said that they would contact the company. I was put on hold and in about four minutes the CSoA rep said that he has faxed them another copy. This happened five times and they still havnt gotten my request.
Upon having enough funds to make settlement on one of the accounts, I contacted their settlement department. They told me the amount that I would need in my account to begin my settlement.
The CSoA rep told me he would call me back on that Friday. Sure enough he never called back. Upon calling on Monday, they still havn't received word back from my credit company. It has been three weeks now, I talked to my credit company this morning and they showed no record of even talking to the rep. I was also told that my account was in danger of being "charged off". So I made a payment to delay the charging off.
After, I immediatly called CSoA to talk to a settlement rep. I was told that even though I had the funds to start settlement that they will not forward any settlement paperwork to the company until THE ACCOUNT HAS CHARGED OFF. This is because this is where they make their best settlements. So, I said that I would have to talk to their accounts department to take that account off of the program. I have been trying to get ahold of them, and have left several messages. But, still no luck.
So now I am having to do my own settlement, and still pay Credit Solutions their fee for doing nothing but ruining my credit. PLEASE, do not use this company. I truly regret ever talking to them.
Ken
Lucedale, Mississippi
U.S.A.
2 Updates & Rebuttals
Ken
Lucedale,Mississippi,
U.S.A.
CSoA UPDATE!!!
#2Author of original report
Tue, October 31, 2006
After two days of fighting with their accounts personnel, the supervisor reviewed the phone calls and after I went to my creditor and got thier log of events I was given a full refund. Sadley, they never returned any calls that they said they would and the supervisor never did talk to me. I am expecting an e-mail within the hour to confirm my refund. If you talk to these accounts reps, make sure you have every event and date and person you talk to. They will drill you and try to find the smallest crack in your claim. But, if you press hard enough, they will help you. Good luck to everyone that is going through this issue. Also, if they don't help you, go to the Dallas BBB and file a complaint with them and write to the Texas Attorney General. It might also help to file a complaint with the Federal Trade Commission, so that if they get enough complaints, the governement will step in.
Patricia
Miami,Florida,
U.S.A.
Credit Solutions
#3Consumer Comment
Mon, October 30, 2006
I have read all the complaints made about Credit Solutions and can tell you that I have also experienced the same situation with this company. They are very misleading and totally misrepresent what they are all about. I too have invested over $500 and have never received a call from them. I am now 6 months over due on all of my bills, which is embarrasing, my credit score has gone down over 100 points and have had to call all my creditors on my own to come to some sort of payment arrangement with them. I thought that's what I hired them for. Either way, I am in a worse situation now than when I started and have all these late charges, overlimit fees, etc. assessed. If I knew this is how it was I would have contacted all my creditors to begin with and made arrangements with them. This company is not looking out for the debtor's best interest, they are stealing, jeopardizing everyone's credit and claim they are working on your behalf and really aren't. None of my creditors were ever contacted and I have letters from each creditor indicating that and will use in the event a lawsuit arises. I believe we should all get together and bring about a class action lawsuit.
