- Report: #353233
Complaint Review: CreditReport.com - Canoga Park California
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Author Confirmed
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CreditReport.com
PO Box 9153 Canoga Park, CA 91304 Canoga Park, 91304 California, U.S.A.
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CreditReport.com Rip Off, Scam, Fraudulent, Not Free, Canoga Park California
As a user of CreditReport.com, I must say I was very unhappy. Their practices can be considered fraudulent and extremely deceptive. This is personal experience from this unorganized and user-UNfriendly service. I wanted to see my credit score. They offered a free credit score. I thought this was great. Unfortunately they forgot to disclose to me that I would be charged $12.95 per month for credit monitoring. They have the word free in big letters, written all over their website. However, do not be deceived. They apparently give you a 30 day free service for credit monitoring, which they write in VERY VERY small print. I received my creidt score on June 1st. On July 1st, (31 days after my credit score), I was charged on my credit card for their apparent credit monitoring. I was never notified of a bill or receipt until I got my credit card statement!
I called up their horrible customer service and they told me I was not entitled to a refund because I used 24 hours of their service. So apparently, that warrants a $12.95 charge. They would not have told me they were charging me unless I checked my credit card bills. I spoke to three customer supervisors who were unintelligent and slightly moronic (for lack of better words).
The bottom line is DO NOT USE www.creditreport.com. You will REGRET using their awful services. It really is NOT A free credit score you are getting. You are getting charged $12.95 and you are going to be hasseled. It really is NOT worth your time. I have reported them to the Better Business Bureau. I also told my Credit Card Company to cancel their false charge on my credit card.
If you have any questions, please leave your name and e-mail address. Remember CreditReport.com is NOT worth your money.
John
Andover, New Jersey
U.S.A.
I called up their horrible customer service and they told me I was not entitled to a refund because I used 24 hours of their service. So apparently, that warrants a $12.95 charge. They would not have told me they were charging me unless I checked my credit card bills. I spoke to three customer supervisors who were unintelligent and slightly moronic (for lack of better words).
The bottom line is DO NOT USE www.creditreport.com. You will REGRET using their awful services. It really is NOT A free credit score you are getting. You are getting charged $12.95 and you are going to be hasseled. It really is NOT worth your time. I have reported them to the Better Business Bureau. I also told my Credit Card Company to cancel their false charge on my credit card.
If you have any questions, please leave your name and e-mail address. Remember CreditReport.com is NOT worth your money.
John
Andover, New Jersey
U.S.A.
5 Updates & Rebuttals
Klm
Ocean Park,Maine,
U.S.A.
Sounds like you need to read better
#2Consumer Comment
Tue, September 30, 2008
hmm....sounds like you need to read better. I have an account with this company and I knew before I clicked on the "accept terms and conditions" button what I was in store for. It is on their front page, it says you also get a free trial. You also have the option of not getting the free trial by unclicking the button in the terms and conditions. You would have seen that if you had read it (it is in normal size text by the say...not "very very small print"). You also see it in the shopping cart on the right side of your page. One thinks that when requesting information, especially information that makes you agree to terms and conditions, that you should read the information presented to you. When you didn't cancel before your trial was up that wasn't the companies fault. That was your fault.
John
Louisville,Kentucky,
U.S.A.
Read the Details....
#3Consumer Comment
Sun, July 20, 2008
I'm the first person to champion the rights of the small person against a large corporation....yet, I'm getting frustrated by all these complaints about FreeCreditReport.com and CreditReport.com. Yes, they're misleading...but if one would take three seconds to read the terms, it would be clear that they are not "free." For any service that you sign up for, be it a "free" credit report or a "free" cell phone that requires you to get a two year contract, always take time to read the details. ================== The info is right there on the front of the website: Offer Details By ordering your free credit report, you will automatically be enrolled in a 30 day free trial of credit monitoring. You will receive automatic notifications of changes to your report by email. For each month that you continue your membership your credit card will be billed $12.95 if you do not cancel your membership within the trial period. You may cancel anytime - there is no obligation.
John
Louisville,Kentucky,
U.S.A.
Read the Details....
#4Consumer Comment
Sun, July 20, 2008
I'm the first person to champion the rights of the small person against a large corporation....yet, I'm getting frustrated by all these complaints about FreeCreditReport.com and CreditReport.com. Yes, they're misleading...but if one would take three seconds to read the terms, it would be clear that they are not "free." For any service that you sign up for, be it a "free" credit report or a "free" cell phone that requires you to get a two year contract, always take time to read the details. ================== The info is right there on the front of the website: Offer Details By ordering your free credit report, you will automatically be enrolled in a 30 day free trial of credit monitoring. You will receive automatic notifications of changes to your report by email. For each month that you continue your membership your credit card will be billed $12.95 if you do not cancel your membership within the trial period. You may cancel anytime - there is no obligation.
John
Louisville,Kentucky,
U.S.A.
Read the Details....
#5Consumer Comment
Sun, July 20, 2008
I'm the first person to champion the rights of the small person against a large corporation....yet, I'm getting frustrated by all these complaints about FreeCreditReport.com and CreditReport.com. Yes, they're misleading...but if one would take three seconds to read the terms, it would be clear that they are not "free." For any service that you sign up for, be it a "free" credit report or a "free" cell phone that requires you to get a two year contract, always take time to read the details. ================== The info is right there on the front of the website: Offer Details By ordering your free credit report, you will automatically be enrolled in a 30 day free trial of credit monitoring. You will receive automatic notifications of changes to your report by email. For each month that you continue your membership your credit card will be billed $12.95 if you do not cancel your membership within the trial period. You may cancel anytime - there is no obligation.
John
Louisville,Kentucky,
U.S.A.
Read the Details....
#6Consumer Comment
Sun, July 20, 2008
I'm the first person to champion the rights of the small person against a large corporation....yet, I'm getting frustrated by all these complaints about FreeCreditReport.com and CreditReport.com. Yes, they're misleading...but if one would take three seconds to read the terms, it would be clear that they are not "free." For any service that you sign up for, be it a "free" credit report or a "free" cell phone that requires you to get a two year contract, always take time to read the details. ================== The info is right there on the front of the website: Offer Details By ordering your free credit report, you will automatically be enrolled in a 30 day free trial of credit monitoring. You will receive automatic notifications of changes to your report by email. For each month that you continue your membership your credit card will be billed $12.95 if you do not cancel your membership within the trial period. You may cancel anytime - there is no obligation.
