- Report: #243245
Complaint Review: Creditreport.com - Internet
-
Author Confirmed
Why?
Creditreport.com
creditreport.com Internet, U.S.A.
Phone:
866-408-4016
Web:
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Freecreditreport.com I cancelled, they confirmed, they charged, I challenged the charge, and they kept charging my credit card. Internet California
This company is deceptive in practices and is knowingly charging my credit card without authorization.
In chronological order:
In December 2006 I tried to go directly to the Equifax site to order my credit report (I stagger my requests: Experian in April, Transunion in August, Equifax in December).
Instead, I was directed to a website which asked for my credit card number. I thought this was odd, but the wording on the website that said there would be no charge to my credit card.
I check charges to my credit card from my online account regularly. I soon saw the charge on my card, I went back to the website and saw additional small print that talked about the $9.95 membership charge. I took IMMEDIATE ACTION and sent the following e-mail:
Subj: Cancel membership
Date: 12/18/2006
To: [email protected]
I just ready your small print which says:
You will be billed $9.95 for each month that you continue your membership if you do not cancel your
membership within the 30 day trial period. You may cancel anytime there is no obligation.
NO WHERE was this CLEARLY represented before I gave you my credit card number. When I hit the button,
the word were to the effect of THERE WOULD BE NO CHARGE.
I never wanted a membership, I only wanted a credit report. You thieving bastards.
No small print here. IMMEDIATELY CANCEL MY MEMBERSHIP.
They responded with:
Subj: RE: Cancel membership
Date: 12/19/2006 11:56:59 AM Mountain Standard Time
From: [email protected]
Thank you for contacting CreditReport.com:
In order for us to cancel your credit monitoring via e-mail we will need to have your order
number i.e (200602300000111) . If you do not have your order number, please contact our
customer service department at 1-800-720-4420 Monday-Friday 6:00 a.m. 5:00 p.m. ,
Saturdays 8:00 a.m - 4:00 p.m and Sundays 8:00 a.m - 1:00 p.m PST, and anyone of our
customer service representatives will assist you.
Thank you,
Customer Service
CreditReport.com
I immediately provided my order number with the following e-mail:
Subj: Re: Cancel membership
Date: 12/19/2006
To: [email protected]
The order number is: 200612161294645.
Please cancel anything you lured me into ordering under the pretext of getting my free credit report. Please
refund the charge on my credit card that I did not authorize.
THEY CONFIRMED MY CANCELLATION:
Subj: RE: Cancel membership
Date: 12/20/2006 11:07:47 AM Mountain Standard Time
From: [email protected]
Thank you for contacting Creditreport.com:
We have gone ahead and processed your request for the cancellation of your credit
monitoring service. If you have any further questions please contact our customer service
department at 800-720.4420 or 818-407-4620 Monday- Friday 6:00 a.m. - 5:00 p.m.,
Saturday 8:00 a.m - 4:00 p.m and Sundays 8:00 a.m - 1:00 p.m PST.
Thank you,
CreditReport.com
They then charged my credit card on January 16, 2007.
I challenged the charge with my credit card company. The charge was credited. THEY CHARGED MY CREDIT CARD AGAIN on the 16th of February. I challenged that charge also.
I emailed them to again request that they stop and included .pdf copies of all e-mails to prove that I had requested cancellation within the 30 days cited by their terms, and that they can confirmed my cancellation.
They charged my credit card again on the 16th of March 2007.
They obtained my credit card number through deceptive practices, I cancelled according to their cited terms and they are charging my credit card with full knowledege that they do not have my authorization.
Theresa
Aurora, Colorado
U.S.A.
In chronological order:
In December 2006 I tried to go directly to the Equifax site to order my credit report (I stagger my requests: Experian in April, Transunion in August, Equifax in December).
Instead, I was directed to a website which asked for my credit card number. I thought this was odd, but the wording on the website that said there would be no charge to my credit card.
I check charges to my credit card from my online account regularly. I soon saw the charge on my card, I went back to the website and saw additional small print that talked about the $9.95 membership charge. I took IMMEDIATE ACTION and sent the following e-mail:
Subj: Cancel membership
Date: 12/18/2006
To: [email protected]
I just ready your small print which says:
You will be billed $9.95 for each month that you continue your membership if you do not cancel your
membership within the 30 day trial period. You may cancel anytime there is no obligation.
NO WHERE was this CLEARLY represented before I gave you my credit card number. When I hit the button,
the word were to the effect of THERE WOULD BE NO CHARGE.
I never wanted a membership, I only wanted a credit report. You thieving bastards.
No small print here. IMMEDIATELY CANCEL MY MEMBERSHIP.
They responded with:
Subj: RE: Cancel membership
Date: 12/19/2006 11:56:59 AM Mountain Standard Time
From: [email protected]
Thank you for contacting CreditReport.com:
In order for us to cancel your credit monitoring via e-mail we will need to have your order
number i.e (200602300000111) . If you do not have your order number, please contact our
customer service department at 1-800-720-4420 Monday-Friday 6:00 a.m. 5:00 p.m. ,
Saturdays 8:00 a.m - 4:00 p.m and Sundays 8:00 a.m - 1:00 p.m PST, and anyone of our
customer service representatives will assist you.
Thank you,
Customer Service
CreditReport.com
I immediately provided my order number with the following e-mail:
Subj: Re: Cancel membership
Date: 12/19/2006
To: [email protected]
The order number is: 200612161294645.
Please cancel anything you lured me into ordering under the pretext of getting my free credit report. Please
refund the charge on my credit card that I did not authorize.
THEY CONFIRMED MY CANCELLATION:
Subj: RE: Cancel membership
Date: 12/20/2006 11:07:47 AM Mountain Standard Time
From: [email protected]
Thank you for contacting Creditreport.com:
We have gone ahead and processed your request for the cancellation of your credit
monitoring service. If you have any further questions please contact our customer service
department at 800-720.4420 or 818-407-4620 Monday- Friday 6:00 a.m. - 5:00 p.m.,
Saturday 8:00 a.m - 4:00 p.m and Sundays 8:00 a.m - 1:00 p.m PST.
Thank you,
CreditReport.com
They then charged my credit card on January 16, 2007.
I challenged the charge with my credit card company. The charge was credited. THEY CHARGED MY CREDIT CARD AGAIN on the 16th of February. I challenged that charge also.
I emailed them to again request that they stop and included .pdf copies of all e-mails to prove that I had requested cancellation within the 30 days cited by their terms, and that they can confirmed my cancellation.
They charged my credit card again on the 16th of March 2007.
They obtained my credit card number through deceptive practices, I cancelled according to their cited terms and they are charging my credit card with full knowledege that they do not have my authorization.
Theresa
Aurora, Colorado
U.S.A.
1 Updates & Rebuttals
Maria
Canoga Park,California,
U.S.A.
We need more information to process your request.
#2UPDATE Employee
Tue, July 31, 2007
07-31-07 Dear Theresa, Our company would like to assist your complaint with our company; however, we need more information to process your request. We will need the order number, full name, and/or email address (as it was provided in the original order) of the person the credit report was ordered for so we can proceed further with your request. Sincerely, Response Department Creditreport.com
