Complaint Review: Crescent Processing Company - Dallas Texas

I am a current independent rep with this company, but have no dealings with this merchant or Arizona for that matter. I don't have much to say, but I take pride in being upfront with my customers, and aside for a few customers that I may have misspoke to when I first started (a max of 5 out of about 50 in my 4 months with the company, and none the last 2.5 months, now that I really know what I am talking about), my customers are never surprised by their statements. My point is that, if this merchant would have talked to me, he wouldn't have been surprised at all by his charges, or he simply would have declined to sign up because he might not have agreed with the fees. So, the company is not necessarily bad, just the rep he was dealing with and that rep probably won't last long. On that note, I have hard time believing that the rep would have said anything like "there are no monthly fees". Every company has some monthly fees called account or statement fees, and they range from $5-$20 a month when it is all said and done. Crescent sometimes goes as low as $6.50 on this fee. Anyway, once an app has been completed, a recorded quality control call is conducted with the merchant and each fee is repeated back to the merchant (all but the corporate fee-the $98 he is referring to and almost no company markets this fee upfront). Anyway, I have a great corp manager, and when I run into a merchant that has a problem with CPC's standard fees, I simply call him and we work together to devise a plan that will fit the merchant. For example, if this merchant would have told me that he would not be doing much over $1000 worth of credit cards a month, I would have arranged to have his monthly minimum waived, and it would have stated that clearly in the notes like this: "waive monthly minimum". I also might have been able to drop his corp. fee down to $65, especially if he was new to processing credit cards. The $60 processing fee would have gone directly towards my commission and I might have dropped it to $29, etc. etc. etc. In other words, if he had dealt with me, he probably would not have been posting to this website. He may not have signed up at all, but he would have been perfectly clear on things, no doubt. The point is that, each rep is independent with this company, and unfortunately, some don't know how to make money while still being honest and upfront. Fortunately for me, I do and am consistently one of the top reps on my managers team. One final note: after, looking at well over 100 statements from several different processing companies, I have to say that CPC is well within the top 10% as far as their rates and fees (as in-having the lowest fees of course). With the free equipment thrown in, they really are one of the best, if not the best out of the 500+ processing companies out there.

To Whom it May Concern: I have reviewed you post and I must say that I am somewhat confused. I don't see anywhere in your post that you attempted to actually contact our customer service department to discuss and resolve your concerns. I would like to visit with you regarding your concerns, but I was unable to locate you in our merchant base. However, I have provided my email contact information below so that we can discuss your concerns directly. I look forward to hearing from you so we can do so. Regards, Scott [email protected]