- Report: #281817
Complaint Review: Cricket Communications - Owasso Oklahoma
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Cricket Communications
8710 N 124th E Place Owasso, 74055 Oklahoma, U.S.A.
Phone:
918-2744323
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Cricket Communications Refund Dispute Owasso Oklahoma
I ordered a Kyocera flip phone for my son on 9/19/07 via the Cricket website. Once I recieved the phone by Fed-ex, I decided that we would go back to sprint for service. I called Cricket and recieved a RA number to send the phone back. On October 16, 2007, I recieved an E:mail from Cricket saying that I would not be recieving a refund due to the phone being damaged and or the return policy had elapsed.
First of all, I never even opened the box when I recieved it and the phone was returned immediantly upon reciept. In have called 1-866-384-4425 which is the internet order Customer Service and I have been getting the run-around every since. The reps are never consistent with their answers. First I was told that I would recieve the phone back and then I was told that the e:mail that I recieved was wrong and I would get a refund in 30 days.
I has now been more than 30 days. I called today and spoke to Rose whose was talking to me and someone else in the background. She claimed that she would escalate my complaint to the Corporate office but could not provide me with a confirmation that this would be done. Meanwhile I have no credit or a phone.
Alicia
owasso, Oklahoma
U.S.A.
First of all, I never even opened the box when I recieved it and the phone was returned immediantly upon reciept. In have called 1-866-384-4425 which is the internet order Customer Service and I have been getting the run-around every since. The reps are never consistent with their answers. First I was told that I would recieve the phone back and then I was told that the e:mail that I recieved was wrong and I would get a refund in 30 days.
I has now been more than 30 days. I called today and spoke to Rose whose was talking to me and someone else in the background. She claimed that she would escalate my complaint to the Corporate office but could not provide me with a confirmation that this would be done. Meanwhile I have no credit or a phone.
Alicia
owasso, Oklahoma
U.S.A.
1 Updates & Rebuttals
M
Winston Salem,North Carolina,
U.S.A.
I would ask to speak with a supervisor...
#2UPDATE EX-employee responds
Thu, November 01, 2007
I'm sorry this happened to you. In your case, I would ask to speak with a supervisor regarding your issue with ordering the phone. However, I'm not sure first who you spoke with regarding returning the phone. The regular Cricket customer service number (800-CRICKET) doesn't handle online phone orders. That would be why you were referred to the other number that does handle those requests. I would speak with a supervisor in that area regarding your issue. The next thing to do afterwards, if they are no help, is to file an grievance with the Cricket Corporate office. Below is their information: Cricket Communications Corporate Headquarters 10307 Pacific Center Court San Diego, California 92121 Tel: 858-882-6000 Fax: 858-882-6010 I would recommend submitting a grievance by mail with a tracking number or by certified mail, that way you KNOW they received it. Hope that helps....
