- Report: #453925
Complaint Review: Cricket Wireless Cell Phones - San Diego California
-
Author Confirmed
Why?
Cricket Wireless Cell Phones
10307 Pacific Center Court. San Diego, 92121 California, U.S.A.
Phone:
858-882-6000
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cricket Communications, Inc. Broke their contract with me, never informed me that they changed my contract, I never gave Cricket permission to do so. San Diego, California
Cricket has no ethics in doing business; I am a long time customer with Cricket. A few years ago, cricket had a wireless cell phone plan they offered with anytime long distance and local talk for $ 30.00 per month. Years later, I called there help line to find out how much it would cost to put caller I.D on one of my phone cell phones which they are my provider of wireless cell phones.
The young man told me he could give me the caller I.D for free because Cricket has put it in their new cell phone plans. So I said that would be great! I asked him if would change anything with the plan I have now. The cricket representative said NO. Shortly after that (One hour later) I had to make a long distance phone call and there was no more long distance on my cell phone.
I called back to Cricket to talk to a technician about what the problem was regarding my lost long distance. He said that I had the old contract with them and cricket no longer offer that plan. I said I never said I wanted the new plan and that I would like them to put back my original plan. The tech said that he could not go back and do that because it is no longer offered. Cricket Communications, Inc. changed my contract I have with them and never told me that they did so. Cricket Communications, Inc. never told me that they are charging me $ 5.00 more each month for the new phone plan that they (Cricket) put me on, without my permission or any agreement on my part to the increase of a monthly charge $ 5.00 dollars.
They want to get all the people / customers off the old plan. At $ 30.00 dollars a month for anytime local and long distance was a good deal at that time, so they will put their customers on their new plan for any reason they can. The Cricket manager I talk to said he would fix it, and ask me to hold in the line, so he put me on hold waiting for over twenty minutes. later I was connected to another representative which I started the whole thing over again. I did this three times with Cricket. When companies become so big that any ethics or honesty to their customer is no longer important to them, Then It is all about the money to them. There must be accountability for their actions towered there customers. After all, we are the means for their wealth in business.
I understood that a contract was binding and that no where did the contract say in it, that they could change my plan or change the cost per month of my plan without telling me of the new changer. This was an illegal act that Cricket is performing and should be stopped.
Jr
Denver, Colorado
U.S.A.
The young man told me he could give me the caller I.D for free because Cricket has put it in their new cell phone plans. So I said that would be great! I asked him if would change anything with the plan I have now. The cricket representative said NO. Shortly after that (One hour later) I had to make a long distance phone call and there was no more long distance on my cell phone.
I called back to Cricket to talk to a technician about what the problem was regarding my lost long distance. He said that I had the old contract with them and cricket no longer offer that plan. I said I never said I wanted the new plan and that I would like them to put back my original plan. The tech said that he could not go back and do that because it is no longer offered. Cricket Communications, Inc. changed my contract I have with them and never told me that they did so. Cricket Communications, Inc. never told me that they are charging me $ 5.00 more each month for the new phone plan that they (Cricket) put me on, without my permission or any agreement on my part to the increase of a monthly charge $ 5.00 dollars.
They want to get all the people / customers off the old plan. At $ 30.00 dollars a month for anytime local and long distance was a good deal at that time, so they will put their customers on their new plan for any reason they can. The Cricket manager I talk to said he would fix it, and ask me to hold in the line, so he put me on hold waiting for over twenty minutes. later I was connected to another representative which I started the whole thing over again. I did this three times with Cricket. When companies become so big that any ethics or honesty to their customer is no longer important to them, Then It is all about the money to them. There must be accountability for their actions towered there customers. After all, we are the means for their wealth in business.
I understood that a contract was binding and that no where did the contract say in it, that they could change my plan or change the cost per month of my plan without telling me of the new changer. This was an illegal act that Cricket is performing and should be stopped.
Jr
Denver, Colorado
U.S.A.
3 Updates & Rebuttals
RC
USAThis is a Joke
#2
Sat, August 22, 2009
First you say that you are a long time customer with Cricket. That obviously isn't true, considering several times you mention the word contract and Cricket is big on the No Contract, No Deposit and No Credit Check. So right off the bat, I doubt the actual validity of this claim, I am sure you were just upset and wanted to vent.
If, when YOU called customer service, the rep you talked to did change your plan, then you were informed, as an ex-employee, there are scripts that we have to read and have to get a "yes" to rather or not you authorize said change. I am also pretty sure that you were informed of the features of the new plan.
Regardless, the tech is right. They cannot put you back on a plan that is no longer active. No one can. Not even Doug Hutchison who is the CEO. I would suggest that you just go with the $35 plan that has unlimited talk, text and long distance with caller id. In this economy and considering the prices of other carriers, its still a hell of a savings.
Also remember why it is that you went to cricket to begin with. 9 out of 10 of their customers go their because: A) they can't pass a credit check; B) have had service with other carriers and never paid the bill or C) can't afford the deposits at other carriers. Cricket is a great service and although what is claimed to have happened to you may have been misfortune, although I don't think it happened the way you tell it, either stick with the new plan or just go somewhere else.
Jackh
Houston,Texas,
U.S.A.
No Contract but Yes Terms of Service
#3Consumer Comment
Sat, June 06, 2009
I don't believe you were a victim of poor ethics by Cricket Wireless. Legally Cricket (and every other wireless company) states that they can change the terms of your service at any time. So to lose your older, better rate plan is terrible I don't believe it violates your terms of service agreement. Unfortunately who you talked to over the phone was new and didn't realize that he couldn't go back. This is a frequent problem with every wireless company. New monthly service plans come and old ones go away. Also with some special promo rate plans (which is what that $30 a month one was) you aren't able to add features like Caller ID or Voicemail to them. To make this more confusing some parts of the country are different. (different rules and rate plans apply in different areas) It is very difficult to keep up with. What I would suggest you do is simple, go into the nearest full service center store (corporate owned) and explain the problem (politely) and if necessary ask for the manager or assistant manager. This is a good policy with any issue. Much better than the Customer Service over the phone. Honestly, they may not have the ability to get your rate plan back for you but they might have another suggestion that you would find acceptable. (Like a free month of service or some other service credit)
Lana
Milwaukee,Wisconsin,
U.S.A.
What contract?
#4Consumer Comment
Mon, June 01, 2009
There is no contracts with Cricket. Its month to month. I love Cricket, finally not getting screwed. If Cricket is so bad, go to Sprint or T- Mobile.Deal with their crazy contracts, and rip of plans.
