- Report: #653345
Complaint Review: Cricket Wireless - Internet
Reported By:
Sassy -
Lemon Grove, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cricket Wireless
Internet, United States of America
Phone:
1-800-274-2538
Web:
www.mycricket.com
Categories:
Business Rating:
(0)
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Cricket Wireless Does not guarantee service speed, poor customer service, no pro-rate for cancelling service, Internet
After 2 months of having their service, the speed slowed to almost dial-up speed. I performed a speed test and called their customer service with the results. They had me clear out my browser history and retry the speed test. It was slightly faster but no where near the speed they claim in their advertisement.
Their response was that they do not guarantee that speed and I could try re-locating my computer. After another month, the speed went down again even though I kept my browser history cleared. When I called back, they again stated the speed in their ad is not guaranteed.
Today, I called to cancel my account. They tried to convince me to stay another 2 months for free. When I declined and asked that my service be cancelled effective the next day, they told me that I had to keep my service until the end of the pay cycle because they don't prorate.
