- Report: #18021
Complaint Review: Cross Country Bank - Boca Raton Florida
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Author Not Confirmed
Why?
Cross Country Bank
P.O. Box 310711 Boca Raton, Fl. 33431 Boca Raton, 33431 Florida, U.S.A.
Phone:
561-443-2273
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cross Country Bank gave incorrect payment information then told me it was my problem, inaccurate and misleading billing practices Boca Raton Florida
I had been paying my bill based upon the amount indicated on an automated telephone system. I was told by a customer service rep that the correct bill to pay is in the mailed statement. I attempted to have overlimit fees forgiven based on inaccurate information on the telephone system. I was denied.
I asked the rep to alter a payment made on 03-15-02 from $75 to an amount that would put me under my limit and to account for any and all fees and charges in the billing cycle. The rep gave me the amount of $185. I paid that amount and was given a confirmation number.
I later received a bill indicating over the limit fees and an annual fee. My payment was listed as $75 not $185. I attempted to clarify the matter. "Claire" hung up on me. Supervisor "Josh" told me it was a valid fee. I complained and he said "Do what you need to do" when I told him I would file a complaint with the State of Florida.
Jeff
Spring Hill, Florida
I asked the rep to alter a payment made on 03-15-02 from $75 to an amount that would put me under my limit and to account for any and all fees and charges in the billing cycle. The rep gave me the amount of $185. I paid that amount and was given a confirmation number.
I later received a bill indicating over the limit fees and an annual fee. My payment was listed as $75 not $185. I attempted to clarify the matter. "Claire" hung up on me. Supervisor "Josh" told me it was a valid fee. I complained and he said "Do what you need to do" when I told him I would file a complaint with the State of Florida.
Jeff
Spring Hill, Florida
