05/24/2013 car racing full throttle with emergency and floor brake on. Stopped car after shifting to "N". called Hanover Roadside Prgm. Rachel on-line at approx. 4:25 p.m. Unable to hear well,: 3 phone calls, last at 5:50 p.m. Told another 3 hr. wait for tow:also told me I could call my own, to be covered up to $150, as only 2 towing available. I told her no phone, or numbers. Gas station man had difficulty also!
She chewing on gum or candy, so talk diff. to hear. Tues., 5/28, told by Hanover agent, only $75 of 117.50 charge to be covered, not $150 told by dispatch. I phoned family, got local tow to Firestone Repair. Told "rachel", I handicapped, senior, just back surgery 1 wk. ago. She cared less- no help! My car going over 65mph with both brakes on. who needs dispatch gives wrong info, and no help! Told by agent rews Ins., Elgin, Il. that due to difficulty I would paid $117.50. time will tell!