Complaint Review: Cross Countrybank - Providian aka emerge - Internet

I used to work for CCB (Applied Card Systems) as a collector back in 2000. I had a nervous breakdown while ON THE JOB because I was being pressured to be flat-out MEAN to customers. I quit this job after nine months of having my job held over my head because they said I was "too easy" on the customers. There were employees there who were trained to tell cardholders to sell their plasma to pay their bills! I am a Christian and could not work for this company and sleep at night! I am so sorry for the way these people do business. I am proud to say that I left the company and am very happy with my life of being "too nice" to people. I almost got written up once because I was being monitored and I called a lady who told me she was planning her husband's funeral that morning and the undertaker was there and could I call her back?.. I let her go and reset the system to call her back in ten days - then I was told that I had "really messed up" because "people lie about their situations all the time" and I "should've gotten the money from her TODAY." I was told that if the owner of the company would have heard me being so nice to her (I told her I was sorry to hear that her husband had passed), that I would have lost my job on the spot. That was the last straw for me. I flipped out and walked out. Bottom line, I am sorry that this is happening to you. This company should be shut down! I used to work for them and I know how twisted they are.

CEASE and DESIST ORDER ("ORDER") BY THE FDIC CASE # FDIC-02-035B Cross Country Bank, a credit card lender to borrowers with bad credit, has been ordered to pay a fine for violating provisions of federal bankruptcy law that bar debt collection once a consumer has filed for court protection. It's not the first time the bank has violated bankruptcy law, court records indicate. A customer in Great Falls, Mont., won a $10,000 court judgement against the bank in June. Tina Louise Womack successfully proved that Wilmington-based Cross Country had continued to call her and demand payment for more than two months after her March 19 filing for Chapter 7 bankruptcy, documents show. But the bank, which failed to show up in court, has so far refused to pay, said Womack's attorney, Randy Winner, who said his letter to the bank was returned. Bank officials did not return repeated phone calls. Under federal bankruptcy law, lenders are forbidden from trying to collect on debts once a bankruptcy petition has been filed. Courts have previously ruled that violations of the ban may be subject to punitive damages equal to three times the actual damages. Most lenders stop collection calls as soon as they learn of a filing. However, consumers and industry experts say Cross Country is one of the more aggressive collectors. Cross Country was sanctioned before in June 2000 by U.S. Bankruptcy Court in Iowa for violating the automatic ban. In that situation, the debtors provided evidence to the court of violations by the bank in nine other bankruptcies, according to court documents. The judge denounced the bank for failing on 15 opportunities to correct its files and cease collection efforts, even though it acknowledged receiving notice of the bankruptcy filings. "That's a very serious allegation, especially when the bank is a professional collection agency," said Olha N.M. Rybakoff, Delaware's deputy attorney general for fraud and consumer protection. She said her office may investigate the bank's postbankruptcy collections, which she said would be considered a form of consumer fraud. "They should know better," she said. Cross Country, which targets borrowers whose credit histories disqualify them from getting traditional credit cards, has been thrust into the legal spotlight in the past year. Besides the lawsuits, it also was placed under growth restrictions in July 2002 by its federal bank regulator, who cited "hazardous lending and underwriting practices." The bank has been assailed by angry customers online and in thousands of complaints to federal and state regulators. The attorneys general of New York, Minnesota and New Hampshire have sued to force the bank to stop harassing customers in its marketing and collection efforts, and other states are investigating it. The bank and Applied Card Services, a Glen Mills, Pa.-based servicing and collections company that works exclusively with Cross Country, are both owned by Wilmington native Rocco Abessinio. Applied Card was founded in 1987, while Cross Country was launched in 1996. =========================================== WHERE IS THE PUBLIC PROTECTION and JUSTICE?? LEGAL ACTIONS and INVESTIGATIONS FILED: STATE OF ILLINOIS - STATE OF NEW HAMPSHIRE U. S. DEPARTMENT OF JUSTICE - 800.421.6770 CLASS ACTION LAWSUITE - ORANGE, CALIFORNIA MS. LYNNE GOTTESBUREN CONSUMERS AFFAIRS SPECIALIST FEDERAL DEPOSIT INSURANCE CORPORATION CONSUMER RESPONSE CENTER DIVISION OF SUPERVISION and CONSUMER PROTECTION 2345 GRAND BOULEVARD - SUITE 100 KANSAS CITY, MISSOURI 64108 (FDIC) FEDERAL DEPOSIT INSURANCE CORPORATION ATTENTION: MR. DARYL P. STUM REGIONAL DIRECTOR 20 EXCHANGE PLACE NEW YORK, NEW YORK 10005 CEASE and DESIST ORDER ("ORDER") BY THE FDIC CASE # FDIC-02-035B.. - That on May 15, 2002.. The Bank Consented to the issuance of an ORDER TO CEASE and DESIST ("ORDER") BY THE FDIC.. The FDIC considered the matter and determined that it had reason to believe that the BANK had engaged in unsafe or unsound banking practices, and had committed violations of law and / or Regulations. The FDIC, therefore, accepted CONSENT AGREEMENT and the following ORDER TO CEASE AND DESIST. IT IS HEREBY ORDERED THAT THE BANK, ITS SUCCESSORS, ASSIANGS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND OTHER "INSTITUTION - AFFILATED PARTIES" AS DEFINED IN SECTION 3(u) of the Act, 12 U.S.C. & 1813(u), CEASE and DESIST from the following unsafe or unsound banking practices and violations as set forth, (see enclosed) AS OF THIS DATE WHAT HAS HAPPENED TO THE ENFORCEMENT, of the CONSENT AGREEMENT this ORDER and from the submission by June 15th, to the Regional Director, for review and approval, of a CAPITAL PLAN in COMPLIANCE with 12 C.F.R. Part 325 of the FDIC'S RULES and REGULATIONS this specific plan is to be achieved September 30, 2002, and thereafter maintained. That within sixty (60) days from the effictive date of the ORDER, being July 15, 2002, the BANK's BOARD OF DIRECTORS shall cause to be undertaken and in-depth analysis and review of the Bank's managerail requirements and cause to be provided a written report to the REGIONAL DIRECTOR regarding the Bank's management needs. THE BOARD OF DIRECTORS' review and report shall, at a minimum, assess the sufficency of BANK management, in to comply with the requirements of this ORDER. (See Enclosed). The Bank's BOARD OF DIRECTORS' has the ultimate responsibility for the proper and sound management of the Bank a complete copy of any submission shall be forwarded to: (FDIC) FEDERAL DEPOSIT INSURANCE CORPORATION RISK MANAGEMENT and APPLICATION SECTION ROOM 5092 550 17th. Street N. W. Washington D. C. 20429 MR. ROCCO A. ABESSINIO CHAIRMAN - PRESIDENT - CEO APPLIED CARDS CROSS COUNTRY BANK 800 DELAWARE AVENUE WILMINGTON, DELAWARE 19801 ------------------------------------ CROSS COUNTRY BANK WILMINGTON, DELAWARE BOCA RATON, FLORIDA 800.334.3180 - 302.326.4200 MR. JAMES M. DOUGHERTY - SENIOR VICE PRESIDENT MR. PAUL C. SELTZ - EVP - CFO - SECRETARY MR. EDWARD F. McKENNA - EXECUTIVE VICE PRESIDENT MR. DENNIS C. FISH - Executive Vice President - Marketing MR. STEPHEN F. McSORLEY - Senior Vice President - Controller MR. ALAN C. SHEPPARD - Senior Vice President - Audit MS. MARY D. COOL - Senior Vice President - Deposit Operations MR. DAVID M. LINDSAY - Senior Vice President - Credit Risk MR. KEVIN S. MEYERS - Vice President - Financial Analysis MR. FRANK BORZIO - VICE PRESIDENT - COUNSEL MR. MICHAEL T. EPISCOPO -VICE PRESIDENT - COMPLIANCE DIRECTORS - 1. ROCCO ABESSINIO 2. STEPHEN C. HERMANN 3. KATHKEEN M. JENNINGS 4. JOHN R. MALLOY 5. GORDON A. PFEIFFER 6. STANLEY J. POLING 7. CHRISTOPHER J. SCHARBO STATE CHARTERED BANK ORGANIZED: 1996 PROBLEMS 9 MONTHS - LETTER and DISPUTES CREDIT CARD ISSUES SDISPUTE AMOUNT OWING LATE CHARGES then EXCESSIVE LATE CHARGES EXCESSIVE FINANCE CHARGES STATEMENT BILLING INACURATICES REPORTING INACURATICES TO THREE (3) CREDIT BUREAUS FILE COMPLAINT / INVESTIGATIONS with: (FDIC) FEDERAL DEPOSIT INSURANCE CORPORATION DIVISION OF COMPLIANCE and CONSUMER AFFAIRS WASHINGTON, D. C. 20429 (FDIC) FEDERAL DEPOSIT INSURANCE CORPORATION DIVISION OF COMPLIANCE and CONSUMER AFFAIRS John P. Misiewicz - Regional Director Janet Kincade - Senior Office Consumer Affairs Kansas City, Missouri 64108