On April 19th I emailed Design Home Support for the first time, relating that I had lost all my inventory and asking for help. And I have had no answer. I have spent a lot of money and time on this game and now, without all my achievements, I cannot continue to play if I don't fuel with more money (wich I am definetly not doing). I am writing this report for people to know what they face if the start playing Design Home.