- Report: #1331275
Complaint Review: Curtis Incorporated - Internet
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Author Not Confirmed
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Curtis Incorporated
Internet, USA
Phone:
18009689853
Web:
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Curtis Incorporated WalMart Refund Refused Defective Product Internet
CURTIS INCORPORATED IS A HEINOUS COMPANY THAT DIRECTLY LIES TO THE CONSUMER. Worst consumer experience I have ever received. After purchasing a portable DVD player for my toddler for a long car trip the plastic brackets on the bacl on the Sylvania DVD player broke the second day of the journey upon installment per the instructions provided. Having rigged a temporary suspension system to get us through the trip I attempted to return the product to Wal-Mart within 30 days of purchase. They refused to refund or exchange because their policy is 15 days for any electronic device.
They gave me the phone number for Curtis Incorporated and they also refused to refund or exchange because the device was damaged after I opened the package. Then I asked for a manager only to be told that there was no manager at the 800 number I called until tomorrow and they would not give me an extension or even a time that there would be a manager, I could not leave a voicemail but I was told to call back "in the morning". I am livid. I will get this purchase refunded to me and I WILL NEVER SHOP AT WALMART AGAIN. PERIOD.
