- Report: #310884
Complaint Review: Custom Built Personal Training Kisey Martin Custom Built Customer Service Department - Atlanta Georgia
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Author Confirmed
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Custom Built Personal Training Kisey Martin Custom Built Customer Service Department
303 Peachtree St. NE Atlanta, 30308 Georgia, U.S.A.
Phone:
404-921-2273
Web:
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Custom Built Personal Training, Kisey Martin, Custom Built Customer Service Department Signed up for personal training, but never received it. Customer Service will not help me. Atlanta Georgia
*UPDATE EX-employee responds: Check your receipts and you will more than likely see that you were charged for sessions that you didn't train for!!!
*REBUTTAL Owner of company: Unsatisfied Customer
*REBUTTAL Owner of company: Unsatisfied Customer
*REBUTTAL Owner of company: Unsatisfied Customer
*UPDATE EX-employee responds: Save the apology!!! Stop stealing from your "clients" and employing FELONS!!!!!
*UPDATE EX-employee responds: Save the apology!!! Stop stealing from your "clients" and employing FELONS!!!!!
*UPDATE EX-employee responds: Save the apology!!! Stop stealing from your "clients" and employing FELONS!!!!!
*UPDATE EX-employee responds: Save the apology!!! Stop stealing from your "clients" and employing FELONS!!!!!
I know that this report is a little long, but please try to read it all. Thank you.
Back in November 2007 I spoke with a personal trainer whose name was Madeline. I really liked Madeline and was under the impression that she was going to be my personal trainer when I signed up with Custom Built. As I found out later, Madeline was not going to be my personal trainer, and they had appointed another trainer (Max) for me.
If I had known that Madeline was not going to be my trainer I NEVER would have signed up with custom built! I made it clear when speaking with Madeline that I was only comfortable with a female trainer. I feel like I was duped into signing up because I specifically told Madeline that the only way I would sign up is if she was my trainer. Also during the sale I was told that I would receive a personalized nutrition plan as well as full access to the Custom Built website to create my own self-guided workouts. NONE of this was ever delivered or even discussed.
I was extremely upset about the situation. I felt that I had been pawned off by Madeline to another trainer once she had made her sale with me! I was going to cancel my membership with Custom Built, but once I thought about it I decided to give Max a try. I had one workout with Max and I did enjoy this workout. I decided that I would not cancel my membership. I also scheduled a second workout with Max. When I showed up for my appointment, I was informed that Max was not there.
Over the next two weeks I continually left messages at the front desk in person and on the phone for Max to contact me. I had not heard from him since that first workout. I finally found out through an employee of Gold's Gym that Max was no longer employed there. This further upset me. I should have been contacted at once by Max or someone else that works there to let me know what was going on!
By this point I had had only had one workout session, my supposed to be trainer pawned me off, my second actual trainer never contacted me past my first session, and two weeks of leaving messages which no one seemed concerned about enough to respond to. I understand that personnel is constantly changing but I also feel that once a trainer terminates employment that someone (manager) should take that trainers client list and contact them. I decided to go speak with that manager.
When I asked to speak to who was in charge of Custom Built, Victor was the name I was given. When I spoke to Victor I told him about my dissatisfaction with Custom Built and the horrible customer service. I asked him how I would go about terminating my membership. I also expressed to him that because of my experience I felt it unfair that I would have to pay a termination fee. I do understand that there are rules, regulations, and fees when it comes to terminating a contract such as this one; however, I feel that these rules, regulations, and fees should be nullified due to the fact that what I signed up for was not delivered. There are two parties involved in a contract and both are responsible for upholding their end.
After speaking with Victor, he did his best to resolve the situation and keep my business by setting me up with a new trainer, Erin. Erin was very enthusiastic about helping me out and I decided to give Custom Built one more chance. Erin scheduled one workout with me and I attended. The workout was not as intense as Maxs but I was still somewhat satisfied. Erin then told me that she would schedule two more appointments for that month and give me a call when she looked at her schedule. Another two weeks went by and I received no phone calls. At this point I was wary to even walk into the gym for fear that the Custom Built staff would look at me like I was a nuisance. My boyfriend Jeremy (who loyally attends the gym) finally talked me into going back in. As we walked past the cardio equipment Erin comes up and says "Hey Nicole, where were you the other day?" and I responded "What day?", being that we had not talked for two weeks and never set up a day or time for me to come back in with her. I was made to feel that it was my fault that this had happened, in front of many other people.
After this incident, I went back to talk with Victor to finally sever ties with Custom Built and he provided me with Kisey Martin's phone number. He did nothing to rectify the situation other than giving me that number. I called Kisey constantly over the next week or so and finally got in touch with her. She said that I would have to pay for December's membership (90 dollars) and she could not waive the termination fee (250 dollars). So all in all calling her did me no good whatsoever.
In mid-December I received a notice in the mail from a credit agency that my monthly payment scheduled to draft out of my bank account could not be processed. The letter said that it was an invalid account. This is an impossibility due to the fact that the initial payment that I made of $130 went through with no problem at all. I made this payment via check with my routing/transit number and account number clearly printed at the bottom. How could my check process just fine and then my auto-draft come back as invalid? So I have also been reported to a collection agency which in turn hurts my credit for a mistake made by Custom Built Fitness.
I am EXTREMELY unhappy with this whole situation! I think that it is unwise on Gold's Gyms' part to continue to be partnered with such a horrible company such as Custom Built. Due to my experience with Custom Built, I no longer feel comfortable working out at my Gold's Gym. I have no issues with the my Gold's Gym or any of it's staff, I do, however, have a huge issue with the Custom Built in their Gym and the way that it's run.
What upsets me the most is the fact that I was really excited about signing up with Custom Built Personal Training. I loyally attended the gym and was serious about my goals. I wanted the situation to work out so badly, so that I could hopefully continue on with a good trainer, that I gave Custom Built and it's staff three different oppurtunities to rectify the situation. They continually failed to do so.
I keep asking is there any way Custom Built can waive the termination fee and not charge me for the monthly payments. I have only had 2 personal training sessions total since I signed up back in Nov. 2007. The easiest thing to do would be to just pay all the money and end this nightmare, but the issue of the matter is, is that Custom Built in the wrong. Why should I have to pay them money to terminate services that they said they would provide, but never received from them? The customer service department has been no help at all. The only thing they keep repeating to me is that: "Proper cancellation procedures apply." They have in no way tried to resolve the problems I have had.
The customer service this company provides is horrible. Custom Built should be ashamed of the way they do business with people and the way they allow their customer service department to handle things. My entire experience with this company has been a nightmare and I tell everyone now from experience: Do not become involved with Custom Built in any way! If you see them turn and run the opposite direction!
Nicole
Anderson, South Carolina
U.S.A.
Back in November 2007 I spoke with a personal trainer whose name was Madeline. I really liked Madeline and was under the impression that she was going to be my personal trainer when I signed up with Custom Built. As I found out later, Madeline was not going to be my personal trainer, and they had appointed another trainer (Max) for me.
If I had known that Madeline was not going to be my trainer I NEVER would have signed up with custom built! I made it clear when speaking with Madeline that I was only comfortable with a female trainer. I feel like I was duped into signing up because I specifically told Madeline that the only way I would sign up is if she was my trainer. Also during the sale I was told that I would receive a personalized nutrition plan as well as full access to the Custom Built website to create my own self-guided workouts. NONE of this was ever delivered or even discussed.
I was extremely upset about the situation. I felt that I had been pawned off by Madeline to another trainer once she had made her sale with me! I was going to cancel my membership with Custom Built, but once I thought about it I decided to give Max a try. I had one workout with Max and I did enjoy this workout. I decided that I would not cancel my membership. I also scheduled a second workout with Max. When I showed up for my appointment, I was informed that Max was not there.
Over the next two weeks I continually left messages at the front desk in person and on the phone for Max to contact me. I had not heard from him since that first workout. I finally found out through an employee of Gold's Gym that Max was no longer employed there. This further upset me. I should have been contacted at once by Max or someone else that works there to let me know what was going on!
By this point I had had only had one workout session, my supposed to be trainer pawned me off, my second actual trainer never contacted me past my first session, and two weeks of leaving messages which no one seemed concerned about enough to respond to. I understand that personnel is constantly changing but I also feel that once a trainer terminates employment that someone (manager) should take that trainers client list and contact them. I decided to go speak with that manager.
When I asked to speak to who was in charge of Custom Built, Victor was the name I was given. When I spoke to Victor I told him about my dissatisfaction with Custom Built and the horrible customer service. I asked him how I would go about terminating my membership. I also expressed to him that because of my experience I felt it unfair that I would have to pay a termination fee. I do understand that there are rules, regulations, and fees when it comes to terminating a contract such as this one; however, I feel that these rules, regulations, and fees should be nullified due to the fact that what I signed up for was not delivered. There are two parties involved in a contract and both are responsible for upholding their end.
After speaking with Victor, he did his best to resolve the situation and keep my business by setting me up with a new trainer, Erin. Erin was very enthusiastic about helping me out and I decided to give Custom Built one more chance. Erin scheduled one workout with me and I attended. The workout was not as intense as Maxs but I was still somewhat satisfied. Erin then told me that she would schedule two more appointments for that month and give me a call when she looked at her schedule. Another two weeks went by and I received no phone calls. At this point I was wary to even walk into the gym for fear that the Custom Built staff would look at me like I was a nuisance. My boyfriend Jeremy (who loyally attends the gym) finally talked me into going back in. As we walked past the cardio equipment Erin comes up and says "Hey Nicole, where were you the other day?" and I responded "What day?", being that we had not talked for two weeks and never set up a day or time for me to come back in with her. I was made to feel that it was my fault that this had happened, in front of many other people.
After this incident, I went back to talk with Victor to finally sever ties with Custom Built and he provided me with Kisey Martin's phone number. He did nothing to rectify the situation other than giving me that number. I called Kisey constantly over the next week or so and finally got in touch with her. She said that I would have to pay for December's membership (90 dollars) and she could not waive the termination fee (250 dollars). So all in all calling her did me no good whatsoever.
In mid-December I received a notice in the mail from a credit agency that my monthly payment scheduled to draft out of my bank account could not be processed. The letter said that it was an invalid account. This is an impossibility due to the fact that the initial payment that I made of $130 went through with no problem at all. I made this payment via check with my routing/transit number and account number clearly printed at the bottom. How could my check process just fine and then my auto-draft come back as invalid? So I have also been reported to a collection agency which in turn hurts my credit for a mistake made by Custom Built Fitness.
I am EXTREMELY unhappy with this whole situation! I think that it is unwise on Gold's Gyms' part to continue to be partnered with such a horrible company such as Custom Built. Due to my experience with Custom Built, I no longer feel comfortable working out at my Gold's Gym. I have no issues with the my Gold's Gym or any of it's staff, I do, however, have a huge issue with the Custom Built in their Gym and the way that it's run.
What upsets me the most is the fact that I was really excited about signing up with Custom Built Personal Training. I loyally attended the gym and was serious about my goals. I wanted the situation to work out so badly, so that I could hopefully continue on with a good trainer, that I gave Custom Built and it's staff three different oppurtunities to rectify the situation. They continually failed to do so.
I keep asking is there any way Custom Built can waive the termination fee and not charge me for the monthly payments. I have only had 2 personal training sessions total since I signed up back in Nov. 2007. The easiest thing to do would be to just pay all the money and end this nightmare, but the issue of the matter is, is that Custom Built in the wrong. Why should I have to pay them money to terminate services that they said they would provide, but never received from them? The customer service department has been no help at all. The only thing they keep repeating to me is that: "Proper cancellation procedures apply." They have in no way tried to resolve the problems I have had.
The customer service this company provides is horrible. Custom Built should be ashamed of the way they do business with people and the way they allow their customer service department to handle things. My entire experience with this company has been a nightmare and I tell everyone now from experience: Do not become involved with Custom Built in any way! If you see them turn and run the opposite direction!
Nicole
Anderson, South Carolina
U.S.A.
8 Updates & Rebuttals
Ex-employee
Huntington Beach,California,
U.S.A.
Save the apology!!! Stop stealing from your "clients" and employing FELONS!!!!!
#2UPDATE EX-employee responds
Thu, May 08, 2008
Steve Dow, Drew Marsh, Matthew Yellon, Justin Fouse, Bobby Bruce, Christopher Wickson, Mike Ratteni and Vince Guliano are the "disguised owners" and operators of this wonderfully crooked organization. Atlanta Fitness, SouthWest Fitness, NorthEast Fitness & CustomBuilt Personal Training are all One In The Same organization!!! They have hired and consistently hire Trainers who do not undergo a criminal background check. This outfit is basically a spinoff of the old Beyond Fitness outfit that had such acclaim previously. When Ted Sampson, Beyond Fitness's AKA Professional Fitness's owner axed Steve Dow from his corrupt organization it only took a short while for a new business to be formed. Many of the Trainers from the old Beyond fitness company aka Professional fitness company are now employees new creation of Mr. Dow and his "colleagues" at this new organization called Custom Built Personal Training. It appears that the new "primary" company Custom Built Personal Training is still up to their old tricks in their trade... if one would call it a trade. Over charging clients for sessions, having Trainers log client sessions even when the client had not been trained on that particular day... and still paying the Trainer for that fraudulently stolen session. To top it off, they don't even perform background checks on the people they hire to work in these clubs Nationally... Some of them are felons with criminal records to include drugs offenses, sex offenders/predators... even the big one stealing. (We won't even mention the Trainers that are being stolen from Professional Fitness - Ted Sampson's company) There are such things as non-compete agreements and I know they signed one. I guess you can't teach old dogs new tricks after all. This is truly disgusting considering that many young women and their children work out in these clubs where Custom Built has signed agreements to offer "personal training" to their clients. I bet the training does get very personal! If your wondering how it is that I know so much of this information... I used to work for them in a management position and resigned. So I would know because I was trained by the best thief in the industry... the wonderful Melissa Stepp. Hopefully the authorities will see this entity for what it truly is... not only a rip off to consumers but a threat to them as well. Perhaps even these club owners/Managers where they operate (Gold's Gym & others) will wise up as well!!! I know the one in Huntington Beach, CA and Macon, Georgia did and many others are as well! I can't believe that a company would place a dollar over the safety of their clients! How disgustingly perfect for them! If you ever hear these names and entities, you may want to seek "gainful" employ and/or personal training services from a more viable company that won't place you or your business in jeopardy! Run Like Hell! * Be sure to go to RipoffReports.com to find out more info yourselves * Corporate Office 1-678-526-6977 303 Peachtree Road NE #4150 Atlanta GA 30308 As this article so clearly points out, this company has been stealing from it's clients and placing club members in jeopardy since it's inception... Even with the days of Beyond Fitness! YES THEY ARE ALL THE SAME COMPANY... BASICALLY WITH A SIMPLE NAME CHANGE (As most companies so quickly do to stay ahead of the authorities). All of the "principles still own and operate the organization with the exception of a few additions (See the above referenced names)! As the former associate pointed out in their comments, I'd suggest that ALL clients of this company... Past & Present check there billing statments! If it appears that you have utilized all your sessions you may very well have NOT. Anything can look good on paper. CHECK ALL THE DATES THAT YOU WERE SUPPOSED TO HAVE TRAINED. I CAN GUARANTEE THAT YOU WERE BILLED FOR A SESSION, TWO OR THREE THAT YOU DID NOT USE! This folks is very typical and is done most of the time at many of the clubs where Custom Built has Trainers working. Throughout Northern Virginia, Concord, Aiken, Columbia, Lexington, Irmo, Macon, Daphne, Sacramento, Redondo Beach, and ALL other entities under the name of NorthEast Fitness and SouthWest Fitness. And if your training is taking place in any Gold's Gym, then you are more than likely being trained by one of Custombuilt's felons!!!!! It's unfortunate that that customers and employees get the royal shaft but as the article states, you'd be much better off taking your business, family members and employment interest to more safe "viable" entity! CustomBuilt, SouthWest Fitness, NorthEast Fitness, Atlanta Fitness and all the other names they attempt to use for their unethical and illegal business practices are all one in the same company headed by Steve Dow (from behind the scenes no doubt) Wake up folks, you and your family's safety may depend on it!!!!
Ex-employee
Huntington Beach,California,
U.S.A.
Save the apology!!! Stop stealing from your "clients" and employing FELONS!!!!!
#3UPDATE EX-employee responds
Thu, May 08, 2008
Steve Dow, Drew Marsh, Matthew Yellon, Justin Fouse, Bobby Bruce, Christopher Wickson, Mike Ratteni and Vince Guliano are the "disguised owners" and operators of this wonderfully crooked organization. Atlanta Fitness, SouthWest Fitness, NorthEast Fitness & CustomBuilt Personal Training are all One In The Same organization!!! They have hired and consistently hire Trainers who do not undergo a criminal background check. This outfit is basically a spinoff of the old Beyond Fitness outfit that had such acclaim previously. When Ted Sampson, Beyond Fitness's AKA Professional Fitness's owner axed Steve Dow from his corrupt organization it only took a short while for a new business to be formed. Many of the Trainers from the old Beyond fitness company aka Professional fitness company are now employees new creation of Mr. Dow and his "colleagues" at this new organization called Custom Built Personal Training. It appears that the new "primary" company Custom Built Personal Training is still up to their old tricks in their trade... if one would call it a trade. Over charging clients for sessions, having Trainers log client sessions even when the client had not been trained on that particular day... and still paying the Trainer for that fraudulently stolen session. To top it off, they don't even perform background checks on the people they hire to work in these clubs Nationally... Some of them are felons with criminal records to include drugs offenses, sex offenders/predators... even the big one stealing. (We won't even mention the Trainers that are being stolen from Professional Fitness - Ted Sampson's company) There are such things as non-compete agreements and I know they signed one. I guess you can't teach old dogs new tricks after all. This is truly disgusting considering that many young women and their children work out in these clubs where Custom Built has signed agreements to offer "personal training" to their clients. I bet the training does get very personal! If your wondering how it is that I know so much of this information... I used to work for them in a management position and resigned. So I would know because I was trained by the best thief in the industry... the wonderful Melissa Stepp. Hopefully the authorities will see this entity for what it truly is... not only a rip off to consumers but a threat to them as well. Perhaps even these club owners/Managers where they operate (Gold's Gym & others) will wise up as well!!! I know the one in Huntington Beach, CA and Macon, Georgia did and many others are as well! I can't believe that a company would place a dollar over the safety of their clients! How disgustingly perfect for them! If you ever hear these names and entities, you may want to seek "gainful" employ and/or personal training services from a more viable company that won't place you or your business in jeopardy! Run Like Hell! * Be sure to go to RipoffReports.com to find out more info yourselves * Corporate Office 1-678-526-6977 303 Peachtree Road NE #4150 Atlanta GA 30308 As this article so clearly points out, this company has been stealing from it's clients and placing club members in jeopardy since it's inception... Even with the days of Beyond Fitness! YES THEY ARE ALL THE SAME COMPANY... BASICALLY WITH A SIMPLE NAME CHANGE (As most companies so quickly do to stay ahead of the authorities). All of the "principles still own and operate the organization with the exception of a few additions (See the above referenced names)! As the former associate pointed out in their comments, I'd suggest that ALL clients of this company... Past & Present check there billing statments! If it appears that you have utilized all your sessions you may very well have NOT. Anything can look good on paper. CHECK ALL THE DATES THAT YOU WERE SUPPOSED TO HAVE TRAINED. I CAN GUARANTEE THAT YOU WERE BILLED FOR A SESSION, TWO OR THREE THAT YOU DID NOT USE! This folks is very typical and is done most of the time at many of the clubs where Custom Built has Trainers working. Throughout Northern Virginia, Concord, Aiken, Columbia, Lexington, Irmo, Macon, Daphne, Sacramento, Redondo Beach, and ALL other entities under the name of NorthEast Fitness and SouthWest Fitness. And if your training is taking place in any Gold's Gym, then you are more than likely being trained by one of Custombuilt's felons!!!!! It's unfortunate that that customers and employees get the royal shaft but as the article states, you'd be much better off taking your business, family members and employment interest to more safe "viable" entity! CustomBuilt, SouthWest Fitness, NorthEast Fitness, Atlanta Fitness and all the other names they attempt to use for their unethical and illegal business practices are all one in the same company headed by Steve Dow (from behind the scenes no doubt) Wake up folks, you and your family's safety may depend on it!!!!
Ex-employee
Huntington Beach,California,
U.S.A.
Save the apology!!! Stop stealing from your "clients" and employing FELONS!!!!!
#4UPDATE EX-employee responds
Thu, May 08, 2008
Steve Dow, Drew Marsh, Matthew Yellon, Justin Fouse, Bobby Bruce, Christopher Wickson, Mike Ratteni and Vince Guliano are the "disguised owners" and operators of this wonderfully crooked organization. Atlanta Fitness, SouthWest Fitness, NorthEast Fitness & CustomBuilt Personal Training are all One In The Same organization!!! They have hired and consistently hire Trainers who do not undergo a criminal background check. This outfit is basically a spinoff of the old Beyond Fitness outfit that had such acclaim previously. When Ted Sampson, Beyond Fitness's AKA Professional Fitness's owner axed Steve Dow from his corrupt organization it only took a short while for a new business to be formed. Many of the Trainers from the old Beyond fitness company aka Professional fitness company are now employees new creation of Mr. Dow and his "colleagues" at this new organization called Custom Built Personal Training. It appears that the new "primary" company Custom Built Personal Training is still up to their old tricks in their trade... if one would call it a trade. Over charging clients for sessions, having Trainers log client sessions even when the client had not been trained on that particular day... and still paying the Trainer for that fraudulently stolen session. To top it off, they don't even perform background checks on the people they hire to work in these clubs Nationally... Some of them are felons with criminal records to include drugs offenses, sex offenders/predators... even the big one stealing. (We won't even mention the Trainers that are being stolen from Professional Fitness - Ted Sampson's company) There are such things as non-compete agreements and I know they signed one. I guess you can't teach old dogs new tricks after all. This is truly disgusting considering that many young women and their children work out in these clubs where Custom Built has signed agreements to offer "personal training" to their clients. I bet the training does get very personal! If your wondering how it is that I know so much of this information... I used to work for them in a management position and resigned. So I would know because I was trained by the best thief in the industry... the wonderful Melissa Stepp. Hopefully the authorities will see this entity for what it truly is... not only a rip off to consumers but a threat to them as well. Perhaps even these club owners/Managers where they operate (Gold's Gym & others) will wise up as well!!! I know the one in Huntington Beach, CA and Macon, Georgia did and many others are as well! I can't believe that a company would place a dollar over the safety of their clients! How disgustingly perfect for them! If you ever hear these names and entities, you may want to seek "gainful" employ and/or personal training services from a more viable company that won't place you or your business in jeopardy! Run Like Hell! * Be sure to go to RipoffReports.com to find out more info yourselves * Corporate Office 1-678-526-6977 303 Peachtree Road NE #4150 Atlanta GA 30308 As this article so clearly points out, this company has been stealing from it's clients and placing club members in jeopardy since it's inception... Even with the days of Beyond Fitness! YES THEY ARE ALL THE SAME COMPANY... BASICALLY WITH A SIMPLE NAME CHANGE (As most companies so quickly do to stay ahead of the authorities). All of the "principles still own and operate the organization with the exception of a few additions (See the above referenced names)! As the former associate pointed out in their comments, I'd suggest that ALL clients of this company... Past & Present check there billing statments! If it appears that you have utilized all your sessions you may very well have NOT. Anything can look good on paper. CHECK ALL THE DATES THAT YOU WERE SUPPOSED TO HAVE TRAINED. I CAN GUARANTEE THAT YOU WERE BILLED FOR A SESSION, TWO OR THREE THAT YOU DID NOT USE! This folks is very typical and is done most of the time at many of the clubs where Custom Built has Trainers working. Throughout Northern Virginia, Concord, Aiken, Columbia, Lexington, Irmo, Macon, Daphne, Sacramento, Redondo Beach, and ALL other entities under the name of NorthEast Fitness and SouthWest Fitness. And if your training is taking place in any Gold's Gym, then you are more than likely being trained by one of Custombuilt's felons!!!!! It's unfortunate that that customers and employees get the royal shaft but as the article states, you'd be much better off taking your business, family members and employment interest to more safe "viable" entity! CustomBuilt, SouthWest Fitness, NorthEast Fitness, Atlanta Fitness and all the other names they attempt to use for their unethical and illegal business practices are all one in the same company headed by Steve Dow (from behind the scenes no doubt) Wake up folks, you and your family's safety may depend on it!!!!
Ex-employee
Huntington Beach,California,
U.S.A.
Save the apology!!! Stop stealing from your "clients" and employing FELONS!!!!!
#5UPDATE EX-employee responds
Thu, May 08, 2008
Steve Dow, Drew Marsh, Matthew Yellon, Justin Fouse, Bobby Bruce, Christopher Wickson, Mike Ratteni and Vince Guliano are the "disguised owners" and operators of this wonderfully crooked organization. Atlanta Fitness, SouthWest Fitness, NorthEast Fitness & CustomBuilt Personal Training are all One In The Same organization!!! They have hired and consistently hire Trainers who do not undergo a criminal background check. This outfit is basically a spinoff of the old Beyond Fitness outfit that had such acclaim previously. When Ted Sampson, Beyond Fitness's AKA Professional Fitness's owner axed Steve Dow from his corrupt organization it only took a short while for a new business to be formed. Many of the Trainers from the old Beyond fitness company aka Professional fitness company are now employees new creation of Mr. Dow and his "colleagues" at this new organization called Custom Built Personal Training. It appears that the new "primary" company Custom Built Personal Training is still up to their old tricks in their trade... if one would call it a trade. Over charging clients for sessions, having Trainers log client sessions even when the client had not been trained on that particular day... and still paying the Trainer for that fraudulently stolen session. To top it off, they don't even perform background checks on the people they hire to work in these clubs Nationally... Some of them are felons with criminal records to include drugs offenses, sex offenders/predators... even the big one stealing. (We won't even mention the Trainers that are being stolen from Professional Fitness - Ted Sampson's company) There are such things as non-compete agreements and I know they signed one. I guess you can't teach old dogs new tricks after all. This is truly disgusting considering that many young women and their children work out in these clubs where Custom Built has signed agreements to offer "personal training" to their clients. I bet the training does get very personal! If your wondering how it is that I know so much of this information... I used to work for them in a management position and resigned. So I would know because I was trained by the best thief in the industry... the wonderful Melissa Stepp. Hopefully the authorities will see this entity for what it truly is... not only a rip off to consumers but a threat to them as well. Perhaps even these club owners/Managers where they operate (Gold's Gym & others) will wise up as well!!! I know the one in Huntington Beach, CA and Macon, Georgia did and many others are as well! I can't believe that a company would place a dollar over the safety of their clients! How disgustingly perfect for them! If you ever hear these names and entities, you may want to seek "gainful" employ and/or personal training services from a more viable company that won't place you or your business in jeopardy! Run Like Hell! * Be sure to go to RipoffReports.com to find out more info yourselves * Corporate Office 1-678-526-6977 303 Peachtree Road NE #4150 Atlanta GA 30308 As this article so clearly points out, this company has been stealing from it's clients and placing club members in jeopardy since it's inception... Even with the days of Beyond Fitness! YES THEY ARE ALL THE SAME COMPANY... BASICALLY WITH A SIMPLE NAME CHANGE (As most companies so quickly do to stay ahead of the authorities). All of the "principles still own and operate the organization with the exception of a few additions (See the above referenced names)! As the former associate pointed out in their comments, I'd suggest that ALL clients of this company... Past & Present check there billing statments! If it appears that you have utilized all your sessions you may very well have NOT. Anything can look good on paper. CHECK ALL THE DATES THAT YOU WERE SUPPOSED TO HAVE TRAINED. I CAN GUARANTEE THAT YOU WERE BILLED FOR A SESSION, TWO OR THREE THAT YOU DID NOT USE! This folks is very typical and is done most of the time at many of the clubs where Custom Built has Trainers working. Throughout Northern Virginia, Concord, Aiken, Columbia, Lexington, Irmo, Macon, Daphne, Sacramento, Redondo Beach, and ALL other entities under the name of NorthEast Fitness and SouthWest Fitness. And if your training is taking place in any Gold's Gym, then you are more than likely being trained by one of Custombuilt's felons!!!!! It's unfortunate that that customers and employees get the royal shaft but as the article states, you'd be much better off taking your business, family members and employment interest to more safe "viable" entity! CustomBuilt, SouthWest Fitness, NorthEast Fitness, Atlanta Fitness and all the other names they attempt to use for their unethical and illegal business practices are all one in the same company headed by Steve Dow (from behind the scenes no doubt) Wake up folks, you and your family's safety may depend on it!!!!
Custom Built Representative
Atlanta,Georgia,
U.S.A.
Unsatisfied Customer
#6REBUTTAL Owner of company
Thu, April 17, 2008
Custom Built Personal Training apologizes if, for any reason, a current, or previous client feels as though they did not receive the service he or she had originally paid for. We appreciate all of our clients and gladly invite any of them to email myself, Drew Marsh, directly if they feel that they have any unresolved customer service issues or feel as though they have a specific concern they'd like to voice. You may reach me at: [email protected] attn: Drew Marsh Thank you, and we(CBPT) look forward to assisting you.
Custom Built Representative
Atlanta,Georgia,
U.S.A.
Unsatisfied Customer
#7REBUTTAL Owner of company
Thu, April 17, 2008
Custom Built Personal Training apologizes if, for any reason, a current, or previous client feels as though they did not receive the service he or she had originally paid for. We appreciate all of our clients and gladly invite any of them to email myself, Drew Marsh, directly if they feel that they have any unresolved customer service issues or feel as though they have a specific concern they'd like to voice. You may reach me at: [email protected] attn: Drew Marsh Thank you, and we(CBPT) look forward to assisting you.
Custom Built Representative
Atlanta,Georgia,
U.S.A.
Unsatisfied Customer
#8REBUTTAL Owner of company
Thu, April 17, 2008
Custom Built Personal Training apologizes if, for any reason, a current, or previous client feels as though they did not receive the service he or she had originally paid for. We appreciate all of our clients and gladly invite any of them to email myself, Drew Marsh, directly if they feel that they have any unresolved customer service issues or feel as though they have a specific concern they'd like to voice. You may reach me at: [email protected] attn: Drew Marsh Thank you, and we(CBPT) look forward to assisting you.
2 Tell The Truth
Macon,Georgia,
U.S.A.
Check your receipts and you will more than likely see that you were charged for sessions that you didn't train for!!!
#9UPDATE EX-employee responds
Fri, April 11, 2008
Trust me when I tell you.... You were more than likely charged for sessions that you didn't train for! This "company" has been doing this since it's inception... Just take a look at Ted Sampson's organization. Oh yeah... they've changed their name but it is still the same old company "spinoff"! Do not do business with Custom Built or as they are sometimes known "Atlanta Fitness"! The types of people that they hire to work for them are felons! Many of them are and ou don't want your family or anyone that you know to be in a gym where they are doing business!!!!! As a former employee I know what was being done! Even in the corporate office. You can't blame the people in the corporate office for doing what they are "instructed" to do... day in day out! Do your own research! I am even aware of situations where clients are asked to signed contracts before the contract is even completely filled out... showing the charges and times and what have you. You the consumer must take on the role of being an investigator and not do what doesn't make sense! Don't be a fool as soooo many have.... Trust me when I tell you this company is going down and fast!!! Justice
