Complaint Review: Custom built personal training - Atlanta Georgia

I am all set, TA. CRAGO, who was the person signing me up is the person who ultimately failed here! He not only LOST a customer, but now has a rep as being a rip off person! "I honestly can say that is sad! It seems that CUSTOM BUILT PERSONAL TRAINING really brain washed their sales force.

Thankfully, I was smart enough to make sure this matter was handled by investigating Massachusetts General Laws and was able to get a full refund!! It's really too bad they have to work like this, I'm sure they could have done a better job with this company. Personally, I am disappointed with TA CRAGO out of WESTFORD, MASSACUSETTS who felt like he could take advantage of this situation and then when confronted about it, he NEVER RESPONDED? "Hmmm, I wonder why someone who wants MONEY, but doesn't want to provide customer service not reach out to people!"   I really hope that people who use Gyms in Massachusetts and or use TA CRAGO as their rep, be very careful and READ the fine print! He is a great sales person for taking peoples money and not caring about what happens after the transaction. Too bad TA CRAGO, I'm sure you could have built a great REPRESENTATION of yourself if you had not turned your head the other way and NEVER respond after promising to respond! TA CRAGO, I wouldn't believe you if your tongue came notorized!

Custom Built thrives on the assumption that you will not keep the pink slip they give you when you sign a contract.  On many occasions the consumer signs up for 1 month and after tearing away the carbon copy and giving it to you they sign 2 next to the 1 thus meaning you just signed up for 12 months instead of 1.  When you contact customer service the only copy they have is the one that says 12 months.  This has happened to many many people.  They will soon be investigated.

Dear Mr. T.A. Crago, I am writing this to let you know the reason for this ripoff report. Neither you or your company got back to me with in the timely mannor in which we discussed. I wrote to you and wrote to you, you promised and promised, but I cannot deposit a promise - Can I? No! So I would like to tak this time to update you that your company in fact DOES NOT have 30 days to REFUND any money after a contract in a health club has been rescinded. Massachusetts General Law clearly outlines this so that (we) Consumber (and you) understand CLEARLY what is to happen. M.G.L. Chapter 93 Section 81 says:

The notice of the buyer's cancellation of his contract shall be in writing and delivered in person or by certified mail or registered United States Mail at the address specified in the contract. Such notice shall be  accompanied by the contract forms, membership cards, and any other document evidence of membership previously delivered to the BUYER. ALL MONEYS paid pursuant to such contract SHALL BE REFUNDED WITHIN FIFTEEN BUSINESS DAYS of receipt of such notice of cancellation. (Reads perfectly clear to me T.A.) If the buyer has excuted any credit or loan agreement to PAY for all or part of the health club services, any such negotiable instrument shall be void upon cancellation under this section and shall ALSO BE RETURNED TO THE BUYER WITHIN SAID FIFTEEN DAYS. (In plain english, your company illegally withheld money after the contract was cancelled) I really thought Mr. T.A. you would have taken our corrispondences serious and would have done what you said you were going to do. However, we see now where this got us. So, I am just letting others know of my experience with you and your company. This is a non issue now, but do believe others should be notified. Thank you for reading this and your kind question (What is the name on the contract).

Hi T.A.



We applogize for your inconvenience and would like track your refund.  Please email [email protected] with the name that is on your contract.



Thank you,

Custom Built Personal Training