Complaint Review: Custom Silk Creations - Johnstown Pennsylvania

3. Custom Silk Creations has established a pattern of complaints from consumers nationwide. Consumer complaints allege that products ordered and paid for were never received, poor customer service, and lack of communication from the business. The company failed to respond to or resolve 16 out of 24 complaints processed by the BBB since the firm's BBB file was opened in November or 2007. Here is the link to the article so you can see it for yourself- btw as of now she is up to 29 complaints.

Now she tried to resubmit the charges on the 12th of November, but my credit card company was on top of it and immediately adjusted the purchase price. Nice try Susan- the credit card company has everything and there is no way you are going to get the charge by them. If you really do believe I owe you this money please present the lawsuit you keep threatening me with- I was told over 2 months ago that I would recieve the suit in 5 days- that 5 days must be the same as your 5 day turnaround! I would really love to meet you in court- but you choose to try and do things like this instead- you know I don't owe you the money you claim that's why there's no lawsuit. 6/26/2008 11/12/2008 PURCHASE ADJUSTMENT -$247.94 6/26/2008 11/12/2008 WEDDING FLOWER STORE 352-279-4010 PA $247.94

Another update- I just got my credic card statement and obviously I proved my case beyond a shadow of a doubt to my credit card company- they refunded every penny of my money after I sent them all the emails and the video. This woman is a fraud- I really hope she does sue me- that will be great fun to meet her in court since she is so obviously wrong- but even when presented with allthe evidence refuses to admit it. Is this really the type of person you want to do buisness with? In my opinion there are too many other companies out there to deal with one like this that has a proven record of poor buisness practices.

I contacted her today to ask about the fraud case she says she filed against me well over a month ago since it doesn't take that long to file a suit here is her response- -------Original Message------- From: Jennifer Date: 9/8/2008 11:05:36 AM To: [email protected] Subject: Letter to Visa I just wanted to let you know that here is the letter and the documentation I sent off to Visa a couple weeks ago to get my money back. I was required to give you 30 days to return my money and since you refused to do that I was forced to go to this measure. You should be hearing from them soon. I was also curious when I would be receiving the info on the fraud case you are telling everyone you filed against me well over a month ago- my guess is that you know you don't have a leg to stand on and never actually filed it. Hmm- another lie- imagine that! -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Monday, September 08, 2008 10:46 AM To:Jennifer Subject: Re: Letter to Visa I have already sent the documentation in so it will be forth coming. ? Thank you Susan From: Jennifer Date: 9/8/2008 11:49:23 AM To: [email protected] Subject: RE: Letter to Visa Just make sure you send it to my current address- XX XXXXXX XXXXX Sumter, SC 29150- I am looking forward to meeting you in court! -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Monday, September 08, 2008 11:17 AM To: Sotomayor Jennifer Subject: RE: Letter to Visa It will be here not there. Sorry about that. But yes I too will look forward to meeting you also ? Thank you Susan -------Original Message------- From: Jennifer Date: 9/8/2008 1:10:09 PM To: [email protected] Subject: RE: Letter to Visa No- I'm fine with that- I was just making sure you had my current address to get me the documents. I just plan on adding my travel fees on to a countersuit- I'll take a paid vacation to PA. You may want to look over my letter and all the proof I have as to how you breeched the contract and see that you don't have a chance- unless you really want to pay me for an extra vacation (travel for me, my mother who opened the package, all our food, rental car, hotel, etc. ) I have talked extensively to the JAG here on base and if you look at all the proof I have it is a clear cut case in my favor- you didn't provide me with what you claim you did- unless you can come up with a second tracking number for that mysterious second box you claim that the table decorations were in and I have valid written proof (emailed straight from you) of the colors I ordered- which you did not provide. It will be good fun to see you with my mountain of evidence and your "there's no way I can be wrong" attitude. -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Monday, September 08, 2008 12:15 PM To: Jennifer Subject: RE: Letter to Visa We have a store policy you consented to it you must follow it take that to the jag and they will tell you the same it is clear cut and easy. I have all tracking info also. None the less that is the way it is. Your services were rendered in the way you asked and it is written down for all to see. Stop trying to convince yourself. You must have by now read our return policy. I am sure the jag has and would not tell you that a contract is not a contract! ? Thank you Susan -----Original Message----- From: Jennifer Sent: Monday, September 08, 2008 12:19 PM To: '[email protected]' Subject: RE: Letter to Visa If you have the tracking info for the second box why do you refuse to share it with me? Because it doesn't exist or you would have given it to me a long time ago. From: Jennifer Date: 9/8/2008 2:20:17 PM To: [email protected] Subject: RE: Letter to Visa See here is another example- you claim you have this tracking number, for the second box, but you refuse to give it to me- it's because it doesn't exist. Trust me (an if your husband really works for a law firm you may want to ask him) I am only asking you for the things a judge is going to ask you for. I got one tracking number which equals one box, and I have a video of what is in that. So I am still missing half my order and the bouts are still the wrong color- there is nothing you can say that disputes those two fact, which are the two facts I am claiming in my breech of contract. -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Monday, September 08, 2008 1:56 PM To: Jennifer Subject: RE: Letter to Visa Jenn I did ask you to stop writing to me. It is senseless you will get all the info in about 5 days believe me you will have it all. ? Thank you Susan This was my reply- but she blocked my email so continues to refuse to provide me with the information- I'm simply asking you for a tracking number for this second box you say you sent- why won't you give it to me? Is that 5 days the same as your 5 day turnaround? Just wondering so I know what to expect.

Intreresting how you're postinf my replies that continue to prove the poor buisness practices you have.. not sure why you'd do that. First- my order was delivered on July 22 @ 9:02 AM here is the USPS confirmation number if anyone wants to see- 0103 8555 7493 8651 8219 Second- this is what your website says about approval- YOUR APPROVAL PROCESS I will e-mail a picture of YOUR custom made item for you to preview and approve of before shipping it to you. Changes can be made at this time. I was unser the understanding that the entire order was a custom order so the entire order should have been photographed and sent to me- no where does it say the Brides Bouquet is the only thing to be photographed and sent. Third- you sent me an email the day I ordered that said that you could do a 5 day turnaround and what the price was. You then claimed that you put a paper check in the order, but I asked for a conformation on the return fee as I couln't find it on my credit card after you told me that order was sent out. Hmm- that's interesting isn't it, how you can get something out of a package you already sent out.... how does that work? Fourth- still waiting for that fraud case you said you filed- haven't gotten anything about it yet. Fifth- you're still not addressing the real issue here- half the order was not recieved and the bouts were the wrong color- I asked you several times to make it right, but I think I have more than proven to anyone out there reading this and the many other sites that you are the liar and the fraud- can't wait to see you in court!

FIRST YOU RECEIVED YOUR ORDER BEFORE YOU WROTE THIS> LETS BE TRUTHFUL HERE! When you placed your order you were TOLD we can not do 5 day service at this time. That I would refund your 20.00 express fee with your order which I did. you were the one that complained I did not refund your money to your card. so I removed the check from you order and refunded it to the card SAME DAY!!! Next WE ONLY SEND PICS OF THE BRIDES BOUQUET READ OUR SITE FACQS NEXT! your order as per our site should have taken 4-6 weeks you got it in 3 weeks. Next you were not missing anything you did ask for the moh bouquet to be changed to a second flower girl HALO not the toss away bouquet. Which I did (see picture) Next YOU DID NOT ASK ME FOR WHITE BOUTS YOU ASKED FOR BLUE WE DONT JUST CHANGE THEM TO SUIT OUR NEEDS WHITE IS LESS EXPENSIVE THEMN BLUE SO WHY WE WOULD NOT SEND WHITE IF THAT IS WHAT YOU TOLD ME> Finally i did file a fraud case against you because you have lied and tried to cheat us. we do have in writing all of our corespndants, you are the one who waited to the last minute to order a vital part of your wedding. we did you a service and you tried to get free other products from us stating we did not send them. Lets try at least to tell the truth here. Acepting goods and SERVICES and trying not to pay is FRAUD. Your services were rendered and you accepted the delivery you dont get things for free. Internet business can be a sneaky situation. there are people in this world like yourself who think that you can get services for free by teling untruths. Sorry if we will fight you for it! 6 days ago by Jenna Hill [send email] I did not even post this on here- obviously you have upset other people. first- I have the email from you dated the day I ordered that tells me about the extra fees for 5 day and same day, so if you had discontinued this service why did you send me an email the same day telling me that you iffered it. So you failed to provide the service that I paid for in the amount of time I paid for- that was 5 days not 6 weeks- as per your email. Second- you did not refund my rush fee until almost 4 weeks later after I asked you to do it. Third- there were no table decorations included in the order- that is what I am disputing is not in the order- The other thing I am saying is that the halos were trash and the flowers were not packed nicely, just tossed in the box. I also have te original order form that was emailed to me that states white bouts. Lastly, as I have said before I will be looking forward to meeting you in court as I am confident of what I ordered and what you delivered- and as I said before as per our agreement (which I have email proof of) you had 5 days to complete this order, not 4-6 weeks as you took. All buisnesses (internet or not)must adhere to written contracts- which you did not adhere to and I have plent of proof- Like I said I'll be looking forward to seeing you and watching you make a fool out of yourself in court. Trust me I have an MBA, I know a thing or two about buisness contracts and what to do if you don't uphold your end. Let me know when and where. 6 days ago by Jenna Hill [send email] Btw- the flowers were just delivered to my porch- I opened them and saw what wasn't there and what was wrong and packed them back up and told you the next day I was returning them and provided you with a tracking number (signed proof) that shows that I did not steal anything, whan you don't deliver what was paid for and I return the half order to you because it is unacceptable then there is no theft of goods or services as I returned everything you sent me in the same condition. 1 hours 32 minutes ago by Natasha Chittim [send email] i am so annoyed with this business you lack customer service skills!! i asked for five day service and did not receive it and i didn't even get a call back until like two weeks later!! and then she finally called because i called the store like 16 times in a hour it is amazing what i have to do for a response! then she told me that i would receive pics and more than a week later i still haven't seen a pic!!! i am with the other lady who complained i would love to start a fraud case against you because you lied to me too. LEARN HOW TO RUN YOUR BUSNESS!!!

The flowers arrived today and thankfully my mother videotaped as she opened the box to document what was there and the condition of the flowers. The MOH Bouquet was there, but it was smashed as the flowers were just put in the box- there was no careful packing. The flower girl halos were terrible- they looked cheap and were not at all what we talked about. There were no table decorations included whatsoever. I ordered 10 of them. At least with the videotape we have proof that they weren't there, as Susan has proven that she does not ever admit being wrong. So without this videotape she would insist we got them and are trying to steal them from her. I will be returning the flowers in the morning- with a tracking number and signature conformation- so she cannot say she never got them. Next, I will be calling my credit card company tomorrow and forward all my emails along with the video to them so they can tell her that she doesn't have a leg to stand on when she tries to file a fraud case against me for theft of services. When you don't deliver what I paid for that is fraud on your part- not mine. I am so glad I kept all my emails and had my mother videotape when she opened the package tonight- that gives me all the proof I need that she does not deliver what she promises and gets extremely rude when you try to get her to make it right. I hope anyone out there who is considering purchasing flowers through her will reconsider- even though she can put good emails on her website she has a track record of not delivering what she promised and just causing stress to brides out there- I think we can all agree that we don't need anymore stress than we already have when planning this day. I personally ordered silk flowers so they would be there in plenty of time before the wedding so that I wouldn't have to stress about it, but instead all I have had is runaround from Susan and non delivery of the pieces I ordered.