- Report: #1070180
Complaint Review: CVS Caremark - Lee's Summit Missouri
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Author Not Confirmed
Why?
CVS Caremark
PO box 6590 Lee's Summit, 64064-6590 Missouri, USA
Phone:
800-552-8159
Web:
www.caremark.com
Categories:
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CVS Caremark Only Recieved 1 month's worth of medication, paid for 3 Lee's Summit Missouri
A CVS Caremark pharmacy representative contacted me regarding my prescription. This was my first year navigating with mail order services and my first year with this company. The representative stated that I did not have enough refills left for the 90 day supply but that I did have a 30 day supply available. Since I was seeing my doctor that week, I told him that I would get the prescription renewed. The representative offered to send me my 30 day supply prescription but that they could not do the 90 day supply until I got the renewed prescription. However, the representative did not disclose to me that I would be charged the same amount for the 30 day supply as the 90 day supply. I emailed and spoke with their customer care support and the response that I got was that was how the mail order system worked, that any shipment of any day supply would cost the same as a 90 day supply. And that there was no further action they could do to refund me my money.
