Kathy
South Bay,#2Author of original report
Wed, November 07, 2007
Update: 11/07/07 It has officially been 4 months since I made my original CYMAX purchase on 7/7/07. On 10/3/07 I filed a "Merchant Dispute" with my banking institution. I rec'd notification from my bank that they investigated my claim and found the evidence overwhelmingly in my favor. I sent an email to CYMAX on 10/31 to that regard and also because I had not heard back from them since email communications on 9/17/07 when they informed me that they were in talks with FedEx regarding the claim. I rec'd an email from CYMAX today (11/7) letting me know that South Shore (the mfg.) had agreed to give me a full refund. In CYMAX's rebuttal to my entry here in Rip-Off Report, in my opinion they imply that they have somehow gone "above-and-beyond" by getting me a full refund. That would infer to me that their "Satisfaction Guaranteed" disclosure statement on their website doesn't mean much because in my particular case I followed ALL of their procedures and policies and they were not able to deliver undamaged goods to me (with 2 shipments) guaranteeing my satidfaction. The burden should not have been placed on me for 4 months; I am the consumer and I adherred to all of their policies and penalizing me by making me go through this 4 month arduous process seems to be "Bad Business Practice" in my humble opinion. In closing, to say something positive about my experience with respect to dealing with CYMAX, I can say that every person I dealt with was kind, never rude or abrupt and they tried to be helpful to the best of their ability. CASE CLOSED.
Cymax
Vancouver,#3UPDATE Employee
Wed, November 07, 2007
This customer has been issued a full refund on their order, however refunds are not part of our usual policy for damaged items. Our return policy, which all customers agree to before placing an order, states that replacements will be issued free of charge, or the customer can return the items and be credited accordingly. As an exception, Cymax has issued a full refund to this customer, however this was delayed as a shipping claim had to be filed with FedEx and concluded before the refund could be issued.