- Report: #1400559
Complaint Review: Cytranet - Mobile Alabama
Reported By:
wanderer325 -
Meridian, Mississippi, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Cytranet
1400 Montlimar Drive Mobile, 36609 Alabama, USA
Phone:
251-308-5000
Web:
www.Cytranet.com
Categories:
Business Rating:
(0)
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Cytranet, Southwest IT Solutions, Doug Roberts Failed to provide working wifi, then turned over $1300 on my credit report anyway Mobile Alabama
Around March of 2015, Dough Roberts of Southwest IT Solutions, now doing business as Cytranet, was asked to provide wifi services to a hotel in Fort Walton Beach, Florida where I worked.
I never signed a contract with him, but he installed wifi anyway, running thousands of feet of ugly black wiring outside the hotel rooms on the ceiling of the exterior corrodors of the hotel.
When I returned to the hotel from Mississippi, he had installed everything but the wifi signal could NOT be picked up inside the hotel rooms. We tried several smart phones and 2 laptops, and could NOT get a signal insode the hotel rooms.
I asked Doug Roberts to remove everything and get off the property. He removed his modems and wifi signal boxes from outside the hotel, but left all the ugly wiring in the hallways and corridors of the hotel. I kept the wiring for 30 days then threw it in the trash.
Then Doug send me a bill for $1300 for work he performed, which I refused to pay since he didn't provide any product or service to the hotel. He continued to harrass me and my family for months, and leave negative reviews on facebook about the hotel.
18 months later, he changed his company name, turned it over to a collection agency known as I.C. Sstem Inc in St. Paul, Minnesota, and filed the $1300 on my PERSONAL credit report, even though the work was done under an LLC and I never signed any contract or invoice statement, and he NEVER provided working internet or wifi.
I have written asking for validation of the debt under the Fair Debt Collection Practices Act, and he ABD the collection agency refuse to provide proof, thereby violating Federal Law.
I am now awaiting results of a complaint of TWO BBB complaints in Alabama and Minnesota, as well as a complaint I filed with the Consumer Financial Protection Bureau, a FEDERAL agency.
Next, I am filing a complaint with the Secretary of State and Attorney General in Alabama and Minnesota against Doug Roberts, Southwest IT Solutions, Cytranet, and I.C. System.
If Doug doesn't remove the negative mark from all 3 of my personal credit reports, I will retain legal counsel and go after him, both of his companies, and I.C. System.
1 Updates & Rebuttals
Conserve teddy
Fairhope,Alabama,
USA
Cytranet
#2General Comment
Fri, September 22, 2017
Cytranet has done this to a lot of companies. They do not pay there bills to places like Lamar signs and the signs were pulled down. Doug Roberts was arrested last year for inpersoning a police office. Good luck.
