Reynolds
Colleyville,#2UPDATE Employee
Tue, March 17, 2009
We worked this deal to death. The aunt is a customer as well. We offered numerous remedies for this problem but the customer, a young girl wanted a totally different and more expensive car for the same money or less. Even taking no profit and stretching her trade at a loss to us, there was no way to get there. Finally her aunt told me her niece was no longer comfortable considering a lease and they would go another direction. Settling this was shooting at a moving target. It was a used car, bought from a franchised dealer with a clean CarFax report and serviced as needed to address her concerns, mostly at our expense and with a D&M loaner.
Flynrider
Phoeix,#3Consumer Comment
Mon, March 16, 2009
"The profit on new cars is very small less than $100.00 " Moonman, I usually listen to rebuttals with an open mind, but when they include obvious lies like this, it only calls your credibility further into question. Seriously, if the profit on new car sales was less than $100, you wouldn't be in business. Any 5th grader with a calculator could figure that out.
Moonman
FW,#4Consumer Comment
Mon, March 16, 2009
I've been in the Automotive Service business for 20 years and there is no way D & M would have been able to sell you a wrecked car. If the car in question had been wrecked it would have had a branded title and none of the dealerships you took the car to for repairs would have touched it. Ford will not pay warranty on a branded title vehicle. D & M only purchases from New Car dealers and no new car dealer would sell a branded title vehicle because they could get sued into tomorrow. As a matter of fact the owners of D & M Leasing own about 14 dealerships themselves so they would buy the car from one of their own dealers and the car would be new. I can't explain why the title you purchased online showed the vehicle to be wrecked but its incorrect or no one would have worked on the car under warranty. The car doesn' fall under the State Lemon Law because it has to be taken to a dealership five times for the SAME problem before it qualifies. It sounds like Prestige Ford lied about the original repairs but I can't say for sure unless I expected the vehicle before and after the repairs. If the vehicle had a high performance rear end they would not have fixed it because it would have voided the warranty. D & M is correct in that they can't just take the car back and get you into another vehicle for the same payment. The profit on new cars is very small less than $100.00 so D & M would lose thousands of dollars if they took the car back and its not a lemon. D & M wouldn't stay in business very long if they took cars back. D & M did not make the vehicle, Ford Motor Company did so they are the ones ultimately responsible for replacing the car, not D & M. You should contact the local Ford Representative and force make good on this vehicle especially if its still under Manufacture Warranty. Ford has the ability to make good on the deal much better than the leasing company.