- Report: #1327050
Complaint Review: Dahmer powertrain - Lees Summit Missouri
Reported By:
ken -
Evanston, Wyoming, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dahmer powertrain
2301 NE Independence Ave. Lees Summit, 64081 Missouri, USA
Phone:
816-347-1411
Web:
dahmerpower.com
Categories:
Business Rating:
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Dahmer powertrain, Dahmer chevrolet ,Dahmer sales division,Cable Dahmer chevrolet, Jerry Dahmer best warranty in the business ,my a*s. ...piss poor customer service , 50% failure rate on motors, Lees Summit Missouri
on or about 7/21/2014 I ordered a reman motor from Dahmer to put in a 2006 trailblazer, when I received it ,it was the wrong configuration . so they shipped me a second motor that was the right configuration , installed it and had issues with the proper vc gasket ,which they subsequently sent me , test drove the car and all was fine ,put the car up for sale ( they knew it was going to be sold when I ordered the motor)when it sold ,they hit me with a warranty transfer fee and thru multiple phone calls said it was never disclosed when I purchased it about a fee . so nothing was done and the guy bought the car (we figured they waived the fee)the motor comes with a 3 years 100,000 mile warranty. less then 10,000 miles the motor starts to rattle and loses power . the guy shuts it down fast ,gets towed back to town and finds out the motor let go. we call them . the warranty dept. wants nothing to do with this , so we go up the ladder and get to Jerry who pretty mch states that without the warranty transfer we dont have anything to back up this motor . thru a couple heated discussions He still says no warranty . the purchaser has a loan on it ,still paying for it and cant drive it , so did Dahmer really stand behind their product,Not by any means . paid 3310.00 for motor and shipping for less then 10,000 miles so much for the best warranty in the business and 3 year 100k warranty . in my eyes they are the crookedest SOB's in missouri. I will never recommend them to anyone and will never do business with them again. my attorney and the MO> att.gen is investigating this . plus a complaint to Mo. BBB .. steer wide of these crooks!!!!
this is the second motor i replaced in a trailblazer and the 1st one is ,so far ok , so that is a 50% failure rate on reman products and they been doing this for 35 years???? I have found a better option : JASPER motors !!!!about the same price ,better service, better mechanic reimbursement in case of failure .Dahmer offers none.
2 Updates & Rebuttals
best warranty in the business?
#2Author of original report
Fri, September 23, 2016
I purchased the motoer with the intent to sell the vehicle . they knew that and never made mention of a transfer fee or paper . we did call and talk to them before I sold it and was then informed of a fee and paperwork . sorry ,are you warrantying your work or scamming customers? the warranty should apply to whoever owns the motor regardless of how many times it changes hands, and then to have the motor last less then 10,000 miles says the workmanship is shoddy too . does chevrolet charge customers to transfer the title to their cars? but still warranty the product . .... Dahmer is just a family set out to ripoff the consumer any way they can ,. sorry I will never buy anything from you ,will never reccomend you to anyone and will only mention your company with a negative remark . for the 3000.+ dollars I spent ,you will get 10x that much bad publicity . when a dealership buys a motor ,they dont pay a fee to transfer it to the customer name ? why is this any different? nowhere on your website does it mention a tranfer of warranty item ,or fee for doing so . this is just a dahmer "Exclusive" as far as I see it . Am working with another engine rebuilder and they have already heard the story, less then 3 days after this happened, and probably has gone company wide already. the salesman has already showed me where their company is FAR superior ,to Dahmer when it comes to warranty . dont see how you stay in business with a 50% failure rate on your motors! warranty should be 3 day or 300 mile warranty!
Pat Bowen
Lees Summit,Missouri,
USA
Not the Whole Story
#3UPDATE Employee
Fri, September 23, 2016
What this gentleman is leaving out is that our warranty transfer policy requires that a $50 transfer fee be paid at the time the warranty transfer paperwork is submitted. I have call recordings of several conversations where he was told this and he refused to pay the warranty transfer fee. I even have a call recording where he acknowledged receiving the warranty transfer request paperwork and then further acknowledged that the $50 fee requirement is indeed in black and white on the form. He still refused to pay the fee.
We have transferred more warranties than I can count in the past with no issues and the coverage continues with the new owner for the remainder of the terms of the original sale. He should have NEVER promised a warranty to the new vehicle owner without following the procedures set in place to ensure that the warranty was indeed transferred.
