- Report: #531339
Complaint Review: Danielle Janine Jewelry ShopDani - Internet
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Author Not Confirmed
Why?
Danielle Janine Jewelry ShopDani
990 Grove St., Ste. 204 60201 Internet, United States of America
Phone:
888SHPDANI
Web:
www.shopdani.com
Categories:
Business Rating:
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Danielle Janine Jewelry, ShopDani Danielle Janine Jewelry Unauthorized charges and failure to refund according to stated policy Internet
After placing an initial order with Danielle Janine Jewelry, they immediately sent out another 4 shipments at $68 a piece. I sent all of the packages back immediately, expecting a full refund, as stated in the refund policy on their website. Their customer service rep cheerfully canceled my subscription at that time, or so I thought. I called their customer service multiple times about a refund and was given a run-around. After multiple calls their customer service line stopped taking my calls. Whenever I would call I'd never get beyond a recorded message. I ended up getting a lawyer involved. After a letter from the lawyer I did finally get a check for the full amount of the refund. I thought the whole debacle was over. Now I'm finding more random charges for $89 on my account! Definitely unauthorized charges, but my bank won't dispute them because I can't actually reach the company to dispute it with them. They seem to think I probably agreed to this fraud through some small print in the terms and conditions when I placed that first order. I have called their customer service from multiple phone numbers and every time I get the message that all of their reps are busy, leave a message. I leave a message every time, ranging from a polite inquiry to a raging bitchfest, but I've yet to receive a call back.
