I am an employee at Dartmouth Financial (as I have been for 2 years - working directly for Terry and Steve) I personally wanted to write a review as these reviews are hurting our business. We’re like a family here and the owners do not have the intentions implied within these reports. The island time company is actually a company that Steve Pierce started many years ago for his rental property in columbia - it is not a scam! He still runs this business (as he must if renting property) on the side outside of Dartmouth Financial and it is not related to any of the inner workings of our firm. Secondly, Terry and Steve have been in this business for over 15 years - as owners, they humbly jump in and manage some of our client files while running our business operations. Secondly, Terry has fired an associate before after ONE client calling in upset about services not being up to par. Might I note, Terry does not trust easily and it takes a lot to earn his trust - if he finds out someone here is not doing their work, they are fired from this firm no questions asked. This has happened once before, we have a system and he makes SURE the work is getting done. The clients come first and that's why he's in this business - to stand up for the taxpayer's right to a fair negotiation and protect them in the meantime. The reason why Terry and Steve started this firm is because they wanted to treat their employees and clients better than any other firm they've been at. I remember talking to Steve one morning about the firm he used to be at, he spent 4 months NON STOP cleaning up the previous associates mess. This associate's book was untouched - their clients were getting levied, some had not even been contacted for months. What kind of person (who's paid salary, not hourly) does that if they are not truly dedicated to their line of work?
I want anyone out there reading this to understand that when we call you - it's because our firm really believes in what the owners stand for, the taxpayer's right to a fair negotation with the IRS/State and their right to be protected from these instituions. We do the work, we CARE - that is the foundation this firm was started on.