- Report: #1337531
Complaint Review: DataResolution - Nationwide
Reported By:
DerrickTerry7 -
Los Angeles, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
DataResolution
Nationwide, USA
Phone:
(877) 885-2649
Web:
http://www.dataresolution.net/
Categories:
Business Rating:
(0)
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DataResolution.net or DataResolution Accidental Charge of $10,999.00 can't get a refund from them or VISA because they have a no refund policy San Juan Capistrano, California 92675 Nationwide
I was looking to get an estimate for a cloud based Sharepoint 2013 server so i called Amazon and the sales rep sent me a link to this site "https://aws.amazon.com/marketplace/pp/B01C0PTYWC/ref=sp_mpg_product_title?ie=UTF8&sr=0-5" while we were on the phone. he walked me through creating an estimate for the server we are looking to purchase for a possible internal company project next year. i did not know as it was not shown or told to me that this site was actually the site where you create the server you want to purchase, and make that purchase. what happened was while i was looking over the total configuration making sure the hardware and software configuration was going to work in our projected senario i accidently hit the enter key on my keyboard and that took the estimate and turned it into a full charge. since we currently have an Amazon account with a VISA credit card on file and are paying monthly charges for another server, it automatically charged that card for the full year of hosting this estimated server which was $10,999.00. I immeditatly tried to find a way to cancel the charge but there were no options as i would find out later there is a no refund policy on that site. so about an hour or so later, i deleted the entire Amazon account figuring they wouldn't have anything to charge me with if there were no account, or account number to charge. well the charge when through anyways.
I then started a month long email and phone thread with Amazon and DataResolutions (who was the actual company the charge went to) to try and resolve this. in the end i was told they would only give me half of my money back even though i did not use the service. We then opened a case with VISA and lost because they have a no refund policy on the site where the purchase was made. i am now looking for any service i can to help me get these funds back for a service that we well never use and have not used. can you help?
1 Updates & Rebuttals
This Report should have never been filed...
#2Author of original report
Thu, November 17, 2016
I was told by Amazon that this was the fault of DataResolutions but in the end it was Amazon's. Amazon told DataResolutions to go forward with the server and OS charges and build because 48 hrs had passed since the initial purchase and the customer has not created a refund request when in actuality we had. we requested the refund the SAME DAY. so once Amazon checked it's own records it had to admit it was to blame which it did and Amazon refunded 100% of the money back to us. I’m very sorry this report was created now because this site does not allow you to remove anything you post here!
So to clarify, DataResolutions WAS NOT AT FAULT IN THIS CASE!!!
Respectfully,
Derrick Terry the creator of this entry.
