- Report: #671882
Complaint Review: Davis Modern Heating & Cooling - Norristown Pennsylvania
Reported By:
William Eveland -
Media, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Davis Modern Heating & Cooling
334 West Germantown Pike Norristown, 19403 Pennsylvania, United States of America
Phone:
(610) 277-2656
Web:
davismodern.com
Categories:
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Davis Modern Heating & Cooling HVAC ,heat Pump Installation and , Norristown, Pennsylvania
Summary: This company and their employees have since May 5, 2003 failed to provide products and services as contracted, and to this date have not corrected product failures and installation mistakes. The contract was for two (2) Carrier Heat Pumps, accessories and installation. One (1) of my heat pumps is not functioning as of August 17, 2010. The total purchase was $12,766 and was paid in full.
The situation can be described and categorized into the following areas"
General Lack of Responsiveness: Many phone calls made and letters (enclosed) sent with almost no action. Until there was no heat, did Davis do anything to resolve the problems during the coldest part of the season (February 2004 - 3 days no heat). Generally, service is poor, disorganized and undermanaged. There is no follow up without our calling many times. More than 20 visits were necessary during 2003-4. It was 40 days to receive a response (enclosed) from Davis with four (4) phone calls to expedite an answer. At least 12 additional visits since that time.
Poor System Engineering: We had the distinction of a melted humidifier - unprecedented. Their representative (Jim Reese) said after inspecting the system that the air was moving improperly and left unchecked the condition could have caused a fire. The reason was an incorrect duct configuration. Other problems included improper installation of heater banks, sloppy sheet metal work, intermittent error codes on thermostats, technicians not knowing answers to questions why system(s) was (were) not working correctly. Reconfiguration and rework of duct work were required due to poor planning and installation, taking up my wifes and my time and keeping us from our jobs.
Inept or Unmanaged Technicians: The caliber of technicians was inadequate with almost no supervision; they missed schedules, their workmanship was unacceptable, and their work was incomplete and shoddy. Damage was done to our property due to lack of care and supervision (no compensation or even an apology). We must have had a total 12 different personnel in our home to attempt to fix the many problems.
Damp Basement: Our basement is damp and humid now, when before it was dry. The engineer claimed before installation that the situation would improve, so a dehumidifier would not be needed. It did not; it got worse.
Continuing Performance Anomalies: System performance is still an issue, e.g., outside temperature readings, humidity levels, uneven temperature distribution, etc.
Warranty Information: No follow up with Carrier, three (3) times requested. Address information is still incorrect.
Energy Usage: Davis did not address this issue. PECO (electric utility) stated that the system was always running, the reason for the high energy bills during those months. Please note PECO correspondence, estimated energy overuse for that period $300.
Design Flaws: These units have had control boards, contactors, hard-start capacitors, relays, sensors, compressors, thermidistats, 100A Breakers, terminal blocks, fuse blocks, clogged condensate pumps, filter drier, and humidifiers.
Resolution: Davis has contributed somewhat to the effort to repair the two (2) systems, however, as evidenced by the many invoices, charges, parts, service calls, and excessive energy consumption, I am neither satisfied or have received my moneys worth. One system today is not functioning. Heating is needed now.
I am requesting a full refund to remedy this breach of contract plus reimbursement for parts, .aterials and labor spent to repair these units.
This problem has been going on since 5/2003 through 8/2009. No resolution.
3 Updates & Rebuttals
William Eveland
Media,Pennsylvania,
USA
Davis Modern Heating & Cooling Update
#2Author of original report
Wed, November 30, 2011
To Whom It May Concern:
On February 8, 2011, I posted a report about Davis Modern Heating and Cooling, Inc. In my report, I stated in part that This is a company that enlists ineptitude, deception and failure to serve customers. They have many unpaid judgments filed against them in Philadelphia, Bucks, Montgomery, Chester and Delaware counties in PA. They have a documented history of inability to install HVAC systems correctly.
These statements I made about Davis Modern Heating and Cooling, Inc., however, were made by me in a moment of frustration and were exaggerations. To my knowledge, Davis Modern Heating does not enlist ineptitude, deception, or failure to serve customers, does not have any unpaid judgments filed against it in Philadelphia, Bucks, Montgomery, Chester, or Delaware counties, and does not have a documented history of inability to install HVAC systems correctly.
John Rounce
William Eveland
Media,Pennsylvania,
United States of America
Unscrupulous & Inept HVAC Service
#3Author of original report
Thu, February 10, 2011
Davis Modern Heating and Cooling of Norristown, PA has lost in court to me and refuses to pay the judgement of $2000. After a search, we have found that Davis never pays judgements filed against them. This is a warning to all potential customers that they are not competent, never follow through on promises and do not pay judgements won in court. They service heat pumps, boilers, furnaces, oil fired furnaces, etc. Their attorney also uses tricks and schemes to avoid paying granted judgements. My advice is that if you need any Heating or Cooling service, choose anyone but Davis.
William Eveland
Media,Pennsylvania,
United States of America
Davis Modern Heating & Cooling Update
#4Author of original report
Thu, December 16, 2010
Davis Modern is a member of the Verizon Superyellowpages. That is to provide customers with a sense of protection from faulty work of contractors. It is a sham. Nothing happens and Davis does not follow through. If one uses Davis, he or she is on their own.
