Complaint Review: Days Inn Council Bluffs IA - Council Bluffs Iowa

Do you live in such a redneck hick a billy backwoods town that there are NO phones? You could have called and cancelled had you of (even if it was too late per the 24 hour policy which you admit you knew about) the manager would have been a bit more willing to work with you.

Huhhhhhhhhhhh What we do when we go to upscale hotels like in las vegas. You are out of luck. No hotel/motel will let you go without paying no show charges.

Huhhhhhhhhhhh What we do when we go to upscale hotels like in las vegas. You are out of luck. No hotel/motel will let you go without paying no show charges.

Huhhhhhhhhhhh What we do when we go to upscale hotels like in las vegas. You are out of luck. No hotel/motel will let you go without paying no show charges.

We've stayed often at Days Inns in the eastern and southern United States and in Canada and have never experienced any problems with billing. In fact, all the ones we've used have been very good; staff have been pleasant and pretty helpful for the most part. In response to the original complaint, since you didn't take the time to make a phone call when it became apparent that you wouldn't make the bookings, the fault is yours. Since you say you are former travel agent, you should already be aware of policies like this. I can't think of a single hotel chain we've used that doesn't bill you for a no-show. When you book a hotel, you have to give a credit card number...why? In case you don't show up. Most hotels have this policy - it's fairly standard. This isn't really my idea of a valid complaint. It wasn't the hotel's fault that you couldn't make the reservation...unless of course it states in their policy that you don't have to pay for the room if the weather detains you. Which is doubtful. In this case, I hope your credit card company does not refund you the fees.

My husband and I had the pleasure of staying at the Days Inn in Laredo last week when our truck broke down. Before going to the Days Inn I called to see if they allowed pets explaining to the girl we have a yorkie (5 lbs) and a little shiatzu (6 lbs) traveling with us. I was told the room would be 59.00 plus 10.00 for the dogs. Upon check-out I received a reciept for 68.35 for the 1 night room fee. I assumed this meant the 10.00 for the dogs was a deposit. Few days later I happened to check my credit card charges and found 4 charges from Days Inn. 68.35 40.00 20.00 20.00 for a total of 148.35. I called Days Inn and was told I was suppose to be charged a fee for the dogs of 10.00 each. I explained that 10 + 10 did not add up to 80.00 that was charged. The girl said she would have to call me back. Have called two more times now and still each time I was told they would have to call me back. Guess I am going to have to dispute it with my card company. Will never stay at a Days Inn again anywhere!

My husband and I had the pleasure of staying at the Days Inn in Laredo last week when our truck broke down. Before going to the Days Inn I called to see if they allowed pets explaining to the girl we have a yorkie (5 lbs) and a little shiatzu (6 lbs) traveling with us. I was told the room would be 59.00 plus 10.00 for the dogs. Upon check-out I received a reciept for 68.35 for the 1 night room fee. I assumed this meant the 10.00 for the dogs was a deposit. Few days later I happened to check my credit card charges and found 4 charges from Days Inn. 68.35 40.00 20.00 20.00 for a total of 148.35. I called Days Inn and was told I was suppose to be charged a fee for the dogs of 10.00 each. I explained that 10 + 10 did not add up to 80.00 that was charged. The girl said she would have to call me back. Have called two more times now and still each time I was told they would have to call me back. Guess I am going to have to dispute it with my card company. Will never stay at a Days Inn again anywhere!

My husband and I had the pleasure of staying at the Days Inn in Laredo last week when our truck broke down. Before going to the Days Inn I called to see if they allowed pets explaining to the girl we have a yorkie (5 lbs) and a little shiatzu (6 lbs) traveling with us. I was told the room would be 59.00 plus 10.00 for the dogs. Upon check-out I received a reciept for 68.35 for the 1 night room fee. I assumed this meant the 10.00 for the dogs was a deposit. Few days later I happened to check my credit card charges and found 4 charges from Days Inn. 68.35 40.00 20.00 20.00 for a total of 148.35. I called Days Inn and was told I was suppose to be charged a fee for the dogs of 10.00 each. I explained that 10 + 10 did not add up to 80.00 that was charged. The girl said she would have to call me back. Have called two more times now and still each time I was told they would have to call me back. Guess I am going to have to dispute it with my card company. Will never stay at a Days Inn again anywhere!

My husband and I had the pleasure of staying at the Days Inn in Laredo last week when our truck broke down. Before going to the Days Inn I called to see if they allowed pets explaining to the girl we have a yorkie (5 lbs) and a little shiatzu (6 lbs) traveling with us. I was told the room would be 59.00 plus 10.00 for the dogs. Upon check-out I received a reciept for 68.35 for the 1 night room fee. I assumed this meant the 10.00 for the dogs was a deposit. Few days later I happened to check my credit card charges and found 4 charges from Days Inn. 68.35 40.00 20.00 20.00 for a total of 148.35. I called Days Inn and was told I was suppose to be charged a fee for the dogs of 10.00 each. I explained that 10 + 10 did not add up to 80.00 that was charged. The girl said she would have to call me back. Have called two more times now and still each time I was told they would have to call me back. Guess I am going to have to dispute it with my card company. Will never stay at a Days Inn again anywhere!

You didn't cancel the rooms before the 24 hour cancellation period. How is this the hotels fault? I am sure you saw the weather and saw it was going to be bad. You could have cancelled in time. Did you spend a week as a travel agent? For all you know the rooms you booked stayed empty. What drives me nuts are the customers who think everyone should serve them. I would put this complaint in that list.