- Report: #564144
Complaint Review: Dazzle Smile and many more - Aurora Colorado
Reported By:
Ripped off and furious -
Adairsville, Georgia, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
Dazzle Smile and many more
P.O. Box 22100 East 26th Avenue Aurora, 80019* Colorado, United States of America
Phone:
Web:
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Dazzle Smile and many more DazzleWhite; DazzleSmile, Fit Club, DentaWhite; Forcemax; DazzleSmile Pro; Premium White Pro and god knows how may others Signs you up for other companies charges under their other names Aurora, Colorado
I saw on my web homepage, a teeth whitening product that a mom had discoved using trial samples paying a few dollars for shipping. That allowed me to get two different products. Remember, to get results like Cathys, you will want to use BOTH products together. It was supposed to cost around $3-. I received both products that I thought were free samples, exactly as they intended. I saw the small print which says they will keep sending full size product every 30 days if you don't cancel the "progam" within 14 days. You have to have a RMA# to return the package, which by the way cost three times as much as the supposed sample cost you. What I did not know or see, is there obviously were other little automatically checked boxes that sign you up for a separate Home Delivery program that you have to cancel also, which means you get sent another pen and charged for. So once again I had to get another RMA# and pay another $6- to return in order to get a refund of $80-, which takes like 8 to 10 weeks to get. Low and behold a couple of months later, I'm looking at my bank statement and see a charge for a fitness club for $24.82. I have no clue what this was. Well like I said above there was supposedly another little automatically checked box thats sign you up. I looked back and found that I had been charged 3 times/months worth. When I phoned this company I was told that I had had 14 days to cancel this and then be charged $24.82. Reading off this stupid script they have by their phone, you're told that they will cancel it for you now, but you cannot get refunded. So I had to pay $75- for something I had no clue I ordered. I am screaming by this time, about them scamming me and other people and I wanted to speak to a manager. That was literally like pulling impacted teeth. Just to be told the same thing. I requested their president of the company's name, which they refused to give anyone's name other than their "supposed" first name and employee number. And I know good darn and well I will get nowhere. This is how they make their money, by cheating people. I don't know how these people and the one's who work for them sleep at night or live with their conscience. Obviously they don't have one.
1 Updates & Rebuttals
sabrina.jackson
United States of AmericaHello,
#2UPDATE Employee
Mon, February 08, 2010
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
