- Report: #471208
Complaint Review: Dazzle White - Sherwood Park Alberta
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Author Confirmed
Why?
Dazzle White
1021018 Alberta Ltd 11 Athabascan Avenue Suite 240 Sherwood Park, T8A 6H2 Alberta, Canada
Phone:
866-989-2686
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Dazzle White, Dazzle White Pro They charged me even thou I sent it back, I was to get a Free two week trial. Alberta T8A 6H2 Sherwood Park Alberta
I saw an ad on my Main page of my yahoo account, and on multipal other wabsites and an advertisement. The add said it was being advertised on CBS,ABC, and other reputible companies. So I ordered it. they charged my account on 6-26-09 for the shipping and handling. The next day I saw some information on the web that said bad things about the product and/or the company so I called and canceled it. This was the 6-27-09 and I was told that they had to recieve it back before they could cancel and not be charged, $58.76. I had not even gotten the product yet so how was I to send it back. I recieved the package on the July 05, 2009, and sent it back the next day by USPS-signiture required.
item was delivered at 12:27 PM on July 15, 2009 in DES MOINES, IA 50336 to EDS 1 . The item was signed for by J ADAMS. and two days later I was charged the 58.76. This could have easly bounced my account, but luckly it did not. I do not understand how a company can advertise something so heavily that millions of people are being mislead by the advertising. The whole Idea behind the add is that this woman got white teeth for just the shipping and handling. It is inferred in the ad. Is this not False Advertising?
William
Cuyahoga Falls, Ohio
U.S.A.
item was delivered at 12:27 PM on July 15, 2009 in DES MOINES, IA 50336 to EDS 1 . The item was signed for by J ADAMS. and two days later I was charged the 58.76. This could have easly bounced my account, but luckly it did not. I do not understand how a company can advertise something so heavily that millions of people are being mislead by the advertising. The whole Idea behind the add is that this woman got white teeth for just the shipping and handling. It is inferred in the ad. Is this not False Advertising?
William
Cuyahoga Falls, Ohio
U.S.A.
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello
#2
Mon, September 07, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
