- Report: #509397
Complaint Review: DAZZLEWHITE PRO! - Alberta Select State/Province
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Author Not Confirmed
Why?
DAZZLEWHITE PRO!
11 Athabascan Ave, Suite 240, Alberta, T8A 6H2 Select State/Province, United States of America
Phone:
(866)98926
Web:
www.dazzlewhite.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DAZZLEWHITE PRO! Dazzlewhite I purchased the sample: didn't like it: cancelled the order: one more package arrived - it was returned, unwanted: I again advised I didn't want the product - also advised their agent in New Zealand: Alberta, Other
I sent for a sample, didn't like it and cancelled the order. I received a second package and returned it to the agent here in New Zealand, reminding them the order was cancelled. Sent a further reminder to cancel. But I am still having regular amounts taken off my Visa account ( now closed ) after three months.
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello,
#2UPDATE Employee
Fri, October 16, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
