- Report: #501460
Complaint Review: Dazzlewhite SmileBrite Whitening Now Ivorybrites Berry Performance Products - Orem Utah
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Dazzlewhite SmileBrite Whitening Now Ivorybrites Berry Performance Products
51 West Center Street Orem, 84057 Utah, United States of America
Phone:
8776042117
Web:
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Dazzlewhite - SmileBrite - Whitening Now - Ivorybrites - Berry Performance Products BriteSmile WhiteSmile SmilePure total scam Orem, Utah
Recently I purchased DazzleWhite toothpaste and a SmileBrite whitening kit on the internet. These were trial -size offers for $1.95 and .99 ,supposedly highly recommended by national televison shows and movie stars. This $1.95 and .99 purchase is now costing me over $300.00 and so much frustration. No way did I think that by making this purchase I would also be paying 92.00 a month whether I wanted the product or not, as well as buying multiple "subscriptions" to HealthTracker, Vital Nutrition, Resvpure, PristineHealth, Antiaging, EZYkit, Elitepack, and also end up paying for various foreign transaction fees.
They claim that if you sign up for this you are also signing up for all of this other stuff...never to receive any confirmation of all of these so called subscriptions. I only wanted to try the toothpaste!!! If I would have received any confirmation on all of these subsciptions and charges I would have acted immediately! Plus, once you buy the trial size offer you have only ten days to return it .
After that you are stuck with a $92.00 charge showing up on your credit card bill under various different names to throw the customer off, every single month for a tiny tube of toothpaste. You will spend an entire day on the phone trying to cancel all of these subscriptions and try like heck to cancel the d**n toothpaste orders, with no hope of getting any of it refunded even if you never opened one tube.
I now have to pay a charge bill of $300.00 for subscriptions they wont cancel, foreign transaction fees and I am stuck with three boxes of SmileBrite gel tubes that I will not even use. I am disappointed that I was scammed and out of the money and hope this company gets so many furious and disappointed customers that a class action lawsuit is started. I dont know how the executives of this company sleep at night taking innocent hard-working American's money. Shame on you SmileBrite!!!!!
3 Updates & Rebuttals
lisatorry12
United States of AmericaHello,
#2UPDATE Employee
Sat, November 21, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Helplinks
Spanish Fork,Utah,
USA
For SmileBrite Customers only....
#3UPDATE Employee
Mon, November 09, 2009
You can
return product for a refund. You need to call customer service for details. If
you do want to return for a refund, do not wait until it is too late to return.
Call customer service at 877 604-2117.
You can call customer service, or if you prefer you can do it online. Or if you want to cancel you can do that right on line also. Go to http://thesmilebrite.com/help.php put in your information, and you can cancel if you are a current customer, or you can see what date your account was canceled.
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You can
return product for a refund. You need to call customer service for details. If
you do want to return for a refund, do not wait until it is too late to return.
Call customer service at 877 604-2117.
You can call customer service, or if you prefer you can do it online. Or if you want to cancel you can do that right on line also. Go to http://thesmilebrite.com/help.php put in your information, and you can cancel if you are a current customer, or you can see what date your account was canceled.
Gemma R.
Las Vegas,Nevada,
USA
Hello,
#4UPDATE Employee
Tue, October 06, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
