- Report: #494856
Complaint Review: Dazzlewhite & Totalwhite - Des Moines, Iowa
-
Author Not Confirmed
Why?
Dazzlewhite & Totalwhite
PO Box 10276 Des Moines,, Iowa, United States of America
Phone:
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dazzlewhite & Totalwhite dazzlesmilepro.com typical bait & switch and deceptive marketing. Learned my lesson.Got the link from ABC news as a consumer 'tip'. What a joke.Looks like you can't trust anyone. Des Moines,, Iowa
Saw an add on ABCnews.com in the consumer tips section saying how we could get a free trial of two teeth whitening products for $1.95 S&H each.
Well I got sucked in by that scam.Turns out that after I purchased the 'trial' They tacked on an extra custom charge of $9 and $10.50 respectively for the two products because I live in Canada.On top of that they sent an email saying that each company would debit my CC for $76.00USD (totalwhite) a month and $79 for dazzlewhite. I called both to cancel and now am getting excuses and runarounds by these thieves. Mark my word I'm going to make things so difficult for them.They screwed the wrong guy.
Well I got sucked in by that scam.Turns out that after I purchased the 'trial' They tacked on an extra custom charge of $9 and $10.50 respectively for the two products because I live in Canada.On top of that they sent an email saying that each company would debit my CC for $76.00USD (totalwhite) a month and $79 for dazzlewhite. I called both to cancel and now am getting excuses and runarounds by these thieves. Mark my word I'm going to make things so difficult for them.They screwed the wrong guy.
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello
#2
Tue, September 15, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
