- Report: #476237
Complaint Review: Dazzlewhite - Des Moines, Iowa Nationwide
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Author Confirmed
Why?
Dazzlewhite
dazzlewhite.com Des Moines, Iowa, Nationwide, U.S.A.
Phone:
866-9892686
Web:
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Business Rating:
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Dazzlewhite Dazzlewhite dont sign up for free trai. they wont cancel your membership Des Moines Iowa
i order the trail membership with Dazzlewhite. i cancel it just a day or 2 after i sign up. i did this because i didnt want to forget about it later. so i went ahead n cancel. they told me that they cancel my memebership. i did this on 28 june 2009. on the 21 July 2009 they charge me $58.76. i almost miss the charge. i couldnt figure out what happen to my account. am a visual impaired verteran of the Gulf war. so i have to watch the money i spend. when i call them about the charge they told me i had to return the use product when they didnt tell me anything like this when i order it. what make it so bad. i cancel my credit card around the 2 July 2009. they still manage to charge my new card some how. i cant believe this. they find my new Credit card number and charge it. SO beware and DONT ORDER at all. my name is Cory. if u have question call me at 615-473-4129. i hope they dont charge me again
Cory
Owings Mills, Maryland
U.S.A.
Cory
Owings Mills, Maryland
U.S.A.
3 Updates & Rebuttals
Laura Lauradd
Arizona,United States of America
Hello,
#2UPDATE Employee
Mon, November 16, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Gemma R.
Las Vegas,Nevada,
USA
Hello
#3
Sun, September 06, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
Inspector
Tobyhanna,Pennsylvania,
U.S.A.
Dispute the charge
#4Consumer Comment
Tue, August 04, 2009
Try a charge back with the credit card company.
