- Report: #1232123
Complaint Review: Deal Electric / Phil Deal - Cranston Rhode Island
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Deal Electric / Phil Deal
16 Longview Dr Cranston, 02920 Rhode Island, USA
Phone:
401-942-8806
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Deal Electric / Phil Deal GC Lic# 21595RI LIc# A-003834MA lic# E-51223NHLic# 15206J Deal Electric has very poor quality and does not stand by his work when he makes errors Cranston Rhode Island
On 8/9/2013 we hired Deal Electric / Phil Deal to install electrical work for an in ground pool lighting system.
We paid $3,499- for this service.
We noticed 9/2013 that there was water coming out of the junction box. We immediately called Deal Electric / Phil Deal and left a message. HE NEVER CALLED BACK. We called our pool company and the came out and placed rocks under the junction box stating we need to elevate the box and leave it as is.
We closed our pool that season and saw no further issues (other than water leaking) , so we never called Deal Electric / Phil Deal again that year, as he never called us back anyway.
In the spring of 2014 we had the pool company out to open our pool (4/2014) and everything was working ok. The junction box was still held up by the rocks and there was still water coming from the pipe but the light was working. During our patio construction that spring we called Deal Electric / Phil Deal again and never got a call back. We wanted to mention that although the light was working it was leaking water still. NO CALL BACK
We opened the pool this season (5/15/2015) and the light is now not working at all. We were told by our pool company that they would have Deal Electric / Phil Deal call us to come see the issue. NO CALL BACK again. We called Phil directly on 5/17/15 and left a voicemail. NO CALL BACK AGAIN. We called again 3rd call on 5/19/15 from a different number and Phil answered. HE stated it was not his issue. He may come see it if he has time at some point. VERY POOR CUSTOMER SERVICE & VERY RUDE.
5/26/15 – We called our pool company again and told them that Deal Electric / Phil Deal still has not come to our home to see the issue.
5/27/15 – we called Deal Electric / Phil Deal AGAIN and finally got an appointment for 5/29/15 to see what was happening.
5/29/15 - Deal Electric / Phil Deal came out to our home and told us it was not his issue and that the junction box was too low and that caused the issue. We explained again that we never moved the junction box and it’s been leaking since 2013. He said it wasn’t his issue the pipe leaked or that the junction box was too low or that the wiring was too short. He stated HE WILL DO NOTHING FOR US and it’s not his problem.
Bottom line – DEAL ELECTRIC / PHIL DEAL DOES NOT STAND BY THEIR WORK, they do not return calls, and they do not fix their own errors. THEY DO NOT HAVE ANY CUSTOMER SERVICE SKILLS.
DO NOT USE DEAL ELECTRIC / PHIL DEAL IF YOU EXPECT ANY KIND OF QUALITY WORK DONE RIGHT!
1 Updates & Rebuttals
Phil
Cranston,Rhode Island,
USA
My side of these false statements
#2REBUTTAL Owner of company
Mon, December 14, 2015
I would like to take this opportunity to discuss the issue that has led to this poor review. I did in fact do the electrical work for an in ground pool lighting system. Please see the attached photo of the lighting deck box with the construction kickstand I installed to keep it at the proper height. I notified the property owner that the lighting deck box had to maintain the height I was installing it (above pool water). I completed the work and it passed the electrical inspection. The work would have never passed the electrical inspection had it not been in its proper location. There was further work that needed to be completed on and around the pool after my work was completed. After the first season of the install (Spring 2014), I received a call from the landscaper or property owner and was informed about the leak. I inquired if the lighting deck box had been lowered from my installation. He informed me it had been moved because they were working on the landscaping around the pool. I notified him that was unacceptable and it needed to raised back and maintain a height above the pool water. I never heard back from him so I assumed the problem was rectified. Now in the spring of 2015, I received calls regarding the lighting deck box again. I went out for a site visit and gave a minimal cost for repairs (materials only – no labor) and was asked to leave. I wasn’t responsible for the lighting deck box being moved after my installation but was willing to come to his aid and fix the problem. I strive to give the best possible customer service to all my customers and have many satisfied, repeat customers. I stand behind my work and the work of my employees when it is something my company is responsible for and I am willing to work to rectify any and all problems customers encounter from other companies as well.
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