- Report: #1482248
Complaint Review: Debbie Dolittle's Indoor Petting Zoo - Tacoma WA
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Debbie Dolittle's Indoor Petting Zoo
120 138th ST S Tacoma, 98444 WA, United States
Phone:
2535395011
Web:
https://www.indoorpettingzoo.com/
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Debbie Dolittle's Indoor Petting Zoo Debbie Dolittle Debbie Doolittle Refuse to accommodate infant or give refund Tacoma WA
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I have given them ample time to refund my money for the giraffe encounter. Since they have NOT refunded it I want to warn everyone!!! DON’T SUPPORT A BUSINESS WITh BAD ETHICS LIKE THIS!!!
I received an email stating that I needed to get my 9 month old baby..whom I’d be wearing in a pack, his own ticket.
1. I bought the tickets July 2. I received the notification over a week later.
2. NOWHERE on your site does it say babies need a ticket for the encounter. In fact, your site says children under 2 are free.
3. I called to see if we could purchase a ticket for him since there weren’t any available online (even thought I think a ticket for an infant is unreasonable anyway). I was told we would need to reschedule our visit. ...we scheduled the ONLY time and date that would work for us. I asked for a refund and I got a snotty “we’ll see”
I can’t believe that their unwillingness to let us purchase a ticket for our INFANT will be preventing us and most importantly our older child from experiencing this. I am completely outraged at this!
1 Updates & Rebuttals
John
Takoma Park,United States
Print the Buy Tickets page...
#2General Comment
Sun, July 21, 2019
...showing that children under 2 are free. Go with your other child with the tickets you purchased. If you are refused entry, show the website page and threaten breach of contract if they don't let you and your baby in. Be prepared to make a loud fuss so that everyone within half a mile can hear you and, more importantly, can hear someone actually refusing you entry because you did not reserve a ticket for a 9-month old and are not being permitted to buy one now.
You might want to call local media in advance, maybe you can get someone to show up. If not, have someone else using their phone to YouTube the encounter and let the petting zoo know it will be posted as soon as you leave unless you and your children are allowed in. Do NOT simply walk away from this. Please let us know how it turns out.
