Gc
Dallas,#2UPDATE Employee
Tue, June 12, 2007
Other than our position that the complaint is fabricated, our company was concerned about this complaint for two main reasons. First, it releases personal information about individuals without their consent, and second, it appeared to claim to be from the Attorney General's office. Regarding the personal information posted, our company has contacted and talked to the editors of this website and requested they remove the names and phone numbers from the posting. The editors indicated they would remove the phone numbers. Regarding the second matter, we personally contacted the Attorney General to see whether they either posted this article or whether someone had filed this as a complaint with their office. The AG's office investigated and stated that they neither posted this article nor had they received this as a complaint nor any other complaints about our company. Further, they were not taking any action based on the statements made in this article. To generally address the characterization of our company in this posting, we pride ourselves in maintaining some of the strictest standards in the country in our business practices. We are members of TASC (the Trade Association of Settlement Companies) and abide by their requirements for disclosures. We are one of the first settlement companies to be accredited, having been recently accredited by BSi, a national and international company well known for its ISO 9000 and other industrial and service related accreditation standards. In efforts to continually improve service to our clients, we have recently implemented extra services to assist with the challenges our clients face in dealing with their debt. Specifically, we have engaged two independent service providers to (1) provide individual, special purpose, bank accounts to help protect our clients' money and maintain greater discipline in saving money, and (2) provide access to a network of attorneys for limited free legal care and advice and significantly discounted legal representation, beyond the free services, virtually anywhere in the country. Particularly for the second service, our company has borne extra expense at no cost to the client so that they may have access to this service. We strongly believe that we are one of the best companies in the industry and we hope you will look beyond this posting before forming an opinion about our company.
John
McKinney,#3UPDATE EX-employee responds
Fri, May 25, 2007
I am writing regarding a previous complaint posted by John from Dallas. The post is being attributed to John Bilbay former Client Services Manager at Debt Settlement America. I wanted consumers to know I did not write the previous post. I believe Debt Settlement America is one of the more customer-centered companies in the industry, which is probably why they don't receive as much negative publicity as other debt settlement companies. They maintain a well educated and trained staff that know their expertise in settling debts on the consumers behalf. Their sales personal, client service representatives and negotiators are the best the industry has to offer. Being familiar with the industry for some time now, I urge you to call Debt Settlement America at 866-387-3328 for some more detailed information about what you may expect from their debt settlement program. Whether or not you find them appealing, they can assist you in making the right decision regarding a solution to your debt. They provide each individual with an educated consultation about their options and make the best decision for themselves based on all available options. While no debt settlement company can guarantee any settlement, Debt Settlement America prepares each client to understand the entire settlement process and to make all possible efforts to avoid bankruptcy. Regardless of whether or not you choose Debt Settlement America, I strongly encourage all individuals to consult their professional staff for tips and advice about making the right decision. If nothing else, this consultation is free and will put you in a position to have financial success. In case you didn't hear another Texas based settlement company has recently been investigated by the Texas Attorney General in relation to "alleged" false claims made on behalf of their sales associates. While I'm not sure that the Attorney General's complaints are wholly valid, the owner of Debt Settlement America, Chris Kesterson, sits on the board of (TASC) The Association of Settlement Companies. This trade association has developed a standardized industry disclosure for consumers to prevent such practices. In addition, Debt Settlement America offers a settlement guarantee to all clients entered into their program. If they cannot settle your debt your service fee will be adjusted or refunded on that account. I am very disappointed that someone used my name and affiliation with Debt Settlement America to file what I file is a false and misleading complaint. Take the time to do your own research and you will see this company has an excellent rating with the Better Business Bureau, www.bbb.org and by far has the fewest complaints industry wide. The only thing you have to lose by contacting Debt Settlement America is your debt.