- Report: #412477
Complaint Review: Defcon Servers - Internet
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Author Confirmed
Why?
Defcon Servers
defconservers.com/ Internet, U.S.A.
Phone:
18009983108
Web:
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Defcon Servers Unable to contact company Internet
Defcon Servers was a good company for the first month that I was renting a Ventrilo voice server from them, but as of late, this company seems to care more about getting new customers than those that are already paying for their services.
I logged onto my computer today to realise that the Ventrilo server I have been renting for the past month was down. At first, I was going to access the control panel I was provided in order to reset the server, but it tells me that my password is incorrect. I click the "Recover Your Password" link, and to my surprise, it gives me another message, "The user name is not valid". So now I attempt to login to their support center to submit a support ticket, and wouldn't you know it, I am unable to login to this area either.
So now I attempt to contact them via email. The support email provided ([email protected]) was disabled for some reason or another, and my email provider sent the message back to me with this message attached.
"This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
pipe to |/home/defcon/| php -q /home/defcon/public_html/members/pipe/pipe.php
generated by [email protected]
local delivery failed"
I then placed a call to their 1-800 number (1-800-998-3108), which told me to either login to their support center to submit a support ticket or contact their support center via email ([email protected]). This, of course, failed again as I sent a second message to them.
As I have been unable to contact them through all of their provided customer support areas, I have sent a message to their sales email ([email protected]). I know that this email is for pre-sales purposes only, but I cannot contact them any other way. I have also stated to them that I will be filing this rip-off report until this situation is resolved.
Geoff
Olean, New York
U.S.A.
I logged onto my computer today to realise that the Ventrilo server I have been renting for the past month was down. At first, I was going to access the control panel I was provided in order to reset the server, but it tells me that my password is incorrect. I click the "Recover Your Password" link, and to my surprise, it gives me another message, "The user name is not valid". So now I attempt to login to their support center to submit a support ticket, and wouldn't you know it, I am unable to login to this area either.
So now I attempt to contact them via email. The support email provided ([email protected]) was disabled for some reason or another, and my email provider sent the message back to me with this message attached.
"This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
pipe to |/home/defcon/| php -q /home/defcon/public_html/members/pipe/pipe.php
generated by [email protected]
local delivery failed"
I then placed a call to their 1-800 number (1-800-998-3108), which told me to either login to their support center to submit a support ticket or contact their support center via email ([email protected]). This, of course, failed again as I sent a second message to them.
As I have been unable to contact them through all of their provided customer support areas, I have sent a message to their sales email ([email protected]). I know that this email is for pre-sales purposes only, but I cannot contact them any other way. I have also stated to them that I will be filing this rip-off report until this situation is resolved.
Geoff
Olean, New York
U.S.A.
1 Updates & Rebuttals
Staff
Willimantic,Connecticut,
U.S.A.
Rebuttal
#2REBUTTAL Owner of company
Tue, February 03, 2009
Mr. Dale submitted a cancel request on 12/30/2008 which is highlighted below. The request was processed on 1/01/2009 per his wishes. Once a cancel request is processed the account is closed which is why the login no longer worked. I checked our logs and do not show any phone messages from Mr. Dale or emails to either address outlined. We believe this to be resolved. I have personally emails Mr. Dale concerning this issue to see if we could be of further assistance in any way and await a reply back. Thank you. ------ Geoffrey Dale (Spec Records), Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below. Subject: Cancelling Ventrilo Pro Server 10 Slot Priority: Medium Date: 12/30/2008 Status: Open Ticket Message: I would like to cancel this Ventrilo server. ----------------------------
