- Report: #896857
Complaint Review: Deland Kia - Internet
Reported By:
Patty -
New Smyrna Beach, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Deland Kia
2322 S Woodland Blvd 32720 Internet, United States of America
Phone:
866-809-7175
Web:
Www.delandkia.com
Categories:
Business Rating:
(0)
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Deland Kia Astronomical charge for documentation when its time to buy out your lease! Internet
At the end of my lease when I made the decision to buy it out I then called KIA Finance as instructed to purchase only to find that in the state of Florida I would have to complete the transaction directly through the dealership. After contacting the dealership, to my surprise, they informed me that I would have to pay them an additional 'Document' fee of $699.00 just for the paperwork!
After numerous calls throughout a 2 week period to KIA Finance which is located in CA, I was told that they have been experiencing problems with the dealerships tacking on this astronomical fee for mere paperwork. They would then call the dealership to negotiate a 'Document' fee or if unable to do that, find another 3rd party to complete the transaction.
Finally got a call yesterday from the finance company to inform me that the transaction would be completed through a 3rd party vendor for FREE!
So if anyone out there leases a vehicle and has any thoughts on eventually buying it out then ask these questions beforehand and get it in writing before the lease agreement is made!
After numerous calls throughout a 2 week period to KIA Finance which is located in CA, I was told that they have been experiencing problems with the dealerships tacking on this astronomical fee for mere paperwork. They would then call the dealership to negotiate a 'Document' fee or if unable to do that, find another 3rd party to complete the transaction.
Finally got a call yesterday from the finance company to inform me that the transaction would be completed through a 3rd party vendor for FREE!
So if anyone out there leases a vehicle and has any thoughts on eventually buying it out then ask these questions beforehand and get it in writing before the lease agreement is made!
1 Updates & Rebuttals
Auto Dealer Fraud Investigator
Scottsdale,Arizona,
United States of America
This dealership ought to be ashamed of themselves for charging that kind of money.
#2Consumer Comment
Wed, June 13, 2012
I am willing to bet you that that $699 documentation fee. Is just extra profit for the dealership. Did you sign the extra papers that they needed you to sign at the dealership to buy your car out of its lease ? Maybe just maybe they felt they weren't making any money off of you because they weren't selling you another car that they would charge you $699 documentation fee.(((competitor's name redacted))) in Florida only charges absolutely nothing for documentation fee.
Why would a dealership in Florida in the same state charge $699 for documentation fee ?$699 just for the permission to sign a piece of paper. I don't understand how any dealership can justify that dollar amount just for the customer to sign a piece of paper to buy a brand-new car.So the dealership sells you a 15 or $20,000 car but they're not making enough money off of that that they have to charge you $699 to buy a car is insane.I thought dealers in Arizona that were charging $399 where a rip off. This dealership ought to be ashamed of themselves for charging that kind of money.
(((redacted))) does not charge a DIME for a doc fee.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name
