- Report: #53560
Complaint Review: DELL Computer Corporation - Round Rock Texas
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DELL Computer Corporation
One Dell Way Round Rock, 78682 Texas, U.S.A.
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888-560-8324
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DELL Computer Corporation DELL Notebook (lemon) still malfunctioning; 13 parts replaced rip off Round Rock Texas
My DELL Inspiron 8100 notebook is a lemon.
Purchased DELL Inspiron 7500 with a
3-Year-Complete-Care-Warranty.
After 9 part replacements, DELL replaced the
DELL Inspiron 7500 with a DELL Inspiron 8100 model.
Thus far, to date, 13 parts have been replaced, and
the DELL Inspiron 8100 notebook still malfunctions due to
a well known video problem that DELL can not resolve.
SUMMARY of REPAIRS/PROBLEMS:
[] purchased DELL Inspiron 7500 17-Oct-2000
[] replaced 1 time: notebook (Service Tags: for i7500:
2H0440B, for i8100:93DH811) replaced: 05/30/2002
[] replaced 3 times: motherboard:
05/20/2002,06/06/2002,12/16/2002
[] replaced 3 times: CD/DVD drive:
03/22/2002,03/25/2002,05/21/2002
[] replaced 2 times: hard disk drive: 03/21/2002,05/22/2002
[] replaced 2 times: keyboard: 05/22/2002,05/24/2002
[] replaced 1 time: lid latch: 05/22/2002
[] replaced 1 time: video card: 1/10/2003
[] 2nd battery missing with 2nd notebook replacement
despite despite fact that two batteries were purchased
with 1st notebook; DELL refused request for battery.
[] DELL i8100 malfunctioning (locks up) due to
well known "infinite loop in nv4_disp.dll" problem
( NVIDIA video card device driver ) since system was
received May-2002; DELL replaced motherboard (twice),
replaced video card, and hundreds of hours of
numerous other trouble-shooting procedures still failed
to resolve this problem (not just for me, but for
numerous others with the same NVIDIA video card).
I requested (by telephone and E-Mail) a resolution (e.g.
replacement notebook, replacement video card, or refund.
DELL denied or ignored all requests.
The current malfunction (video problem) is a well known problem
that DELL is quite aware of, but has no solution.
DELL's customer video-forum contains thousands of customer posts
discussing the video problem ("infinite loop in nv4_disp").
I have an 18,500 line file containing posts from hundreds of users with the same video problem. I also have an eight page document of the detailed chronology (MS-Word format) of the complete repair/problem history for this DELL notebook.
I've never seen a computer with so many problems (i.e. 13
part replacements) in the last 20 years of working with
dozens of different computer brands.
Since:
(1) DELL is unable to resolve the video problem.
(2) I did get some use of the notebook when it worked.
(3) but I've lost over 200 hours dealing with problems.
(4) 13 parts have been replaced (it's a lemon), and it
still malfunctions.
I'm requesting either:
(1) A refund of 80% of the original $4208.76 , OR
(2) OR, a replacement notebook that doesn't have the
NVIDIA video card that has the well known video problem.
Daniel
Lewisville, Texas
U.S.A.
Purchased DELL Inspiron 7500 with a
3-Year-Complete-Care-Warranty.
After 9 part replacements, DELL replaced the
DELL Inspiron 7500 with a DELL Inspiron 8100 model.
Thus far, to date, 13 parts have been replaced, and
the DELL Inspiron 8100 notebook still malfunctions due to
a well known video problem that DELL can not resolve.
SUMMARY of REPAIRS/PROBLEMS:
[] purchased DELL Inspiron 7500 17-Oct-2000
[] replaced 1 time: notebook (Service Tags: for i7500:
2H0440B, for i8100:93DH811) replaced: 05/30/2002
[] replaced 3 times: motherboard:
05/20/2002,06/06/2002,12/16/2002
[] replaced 3 times: CD/DVD drive:
03/22/2002,03/25/2002,05/21/2002
[] replaced 2 times: hard disk drive: 03/21/2002,05/22/2002
[] replaced 2 times: keyboard: 05/22/2002,05/24/2002
[] replaced 1 time: lid latch: 05/22/2002
[] replaced 1 time: video card: 1/10/2003
[] 2nd battery missing with 2nd notebook replacement
despite despite fact that two batteries were purchased
with 1st notebook; DELL refused request for battery.
[] DELL i8100 malfunctioning (locks up) due to
well known "infinite loop in nv4_disp.dll" problem
( NVIDIA video card device driver ) since system was
received May-2002; DELL replaced motherboard (twice),
replaced video card, and hundreds of hours of
numerous other trouble-shooting procedures still failed
to resolve this problem (not just for me, but for
numerous others with the same NVIDIA video card).
I requested (by telephone and E-Mail) a resolution (e.g.
replacement notebook, replacement video card, or refund.
DELL denied or ignored all requests.
The current malfunction (video problem) is a well known problem
that DELL is quite aware of, but has no solution.
DELL's customer video-forum contains thousands of customer posts
discussing the video problem ("infinite loop in nv4_disp").
I have an 18,500 line file containing posts from hundreds of users with the same video problem. I also have an eight page document of the detailed chronology (MS-Word format) of the complete repair/problem history for this DELL notebook.
I've never seen a computer with so many problems (i.e. 13
part replacements) in the last 20 years of working with
dozens of different computer brands.
Since:
(1) DELL is unable to resolve the video problem.
(2) I did get some use of the notebook when it worked.
(3) but I've lost over 200 hours dealing with problems.
(4) 13 parts have been replaced (it's a lemon), and it
still malfunctions.
I'm requesting either:
(1) A refund of 80% of the original $4208.76 , OR
(2) OR, a replacement notebook that doesn't have the
NVIDIA video card that has the well known video problem.
Daniel
Lewisville, Texas
U.S.A.
1 Updates & Rebuttals
Daniel
Lewisville,Texas,
U.S.A.
DELL admits problem but no solution for NVIDIA video problem that existed for years
#2Author of original report
Sun, April 20, 2003
DELL admits problem but no solution for NVIDIA video problem that existed for years: ______________________________ From: [email protected] To: [email protected] Subject: Re: AT20030419_0000000143 ~xBL~ Date: Saturday, April 19, 2003 3:12 PM Please include the following line in all replies. Tracking number: AT20030419_0000000143 Dear DELL Valued Customer Thank you for contacting Dell eSupport and Services (ESS). We appreciate the opportunity to assist you. I apologize for your trouble and I assure you it is our hope that you have a positive experience with our company. Dell engineering is aware of this issue and intends to release a new video driver that will correct this problem. This driver is not currently available. Until this driver is available, the following workaround should be used for customers who are experiencing blue screen problems: You should go to the "Power Options" in the "Control Panel" and set the customers power scheme from "Portable/Laptop" to "Always on." This will disable the dynamic power transition in Windows XP. Thank you for choosing Dell. Respectfully, Respectfully, Sally Paul ~DTC36007 Dell eSupport and Services http://premiersupport.dell.com If this is an urgent issue,please contact our phone based technical support at 800-822-8965 If replying to this email, please use the REPLY function of your email program in order to keep the SAME SUBJECT otherwise our response to you may be delayed or lost. **************************
