DevinUll
United States of America#2UPDATE Employee
Tue, October 23, 2012
1) There are no manufacturers that I know of that provide the OS disk anymore.
2) You don't have support anymore. It's like insurance. If you don't pay for it, you can't expect them to pay for you.
3) IF you really are involved in the purchasing of machines for your company, you would have known all about the support contracts.
4) We do care about our customers. At least I do.
5) You got a virus which was software, and you are blaming Dell, a hardware vendor.
I would like to know what PC manufacturer you decide to switch to at your company. I know of none that would provide software for free several years after the support ran out.
Ramjet
Somewhere,#3Consumer Comment
Sat, September 01, 2012
I doubt if you have spent hundreds of thousands of dollars with Dell.
Anyway, this is not a new procedure in the industry. All the companies I am familiar with have been doing it this way for many years. There is a recovery partition that you can completely restore your hard drive from. Vurus's do not touch it. It takes the machine back to the way it was when it was new.
This does not help if your hard drive goes bad so they always recommend that you create a set of recovery disks yourself when the machine is new. They provide instructions for this. If you choose not to do this, they will sell you a recovery CD. It's all part of reducing prices and it's not a big deal.
They are never responsible for virus's, Spyware etc., that's your job. You make sure all your data is backed up too don't you? You made a fool of yourself with the company rep.
Larry
Phoenix,#4Consumer Suggestion
Fri, August 31, 2012
The reason I asked if your computer was plugged in is because you do not seem to be the type of person who pays much attention to details. The way to avoid viruses is with an anti-virus program. Get one. When you purchased your computer there should have been some instructions about creating back-up CD's. Next time, read the instructions, create the CD's.