- Report: #65075
Complaint Review: Dell Computer - Round Rock, Texas
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Dell Computer
One Dell Way Round Rock,, 78682 Texas, U.S.A.
Phone:
800-624-9897
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Dell Computer Corp ripoff misleading, extremely long repair time, very poor customer service Round Rock, Texas
I bought a dimension 2350 computer from Dell in April. I started having problems with it at the end of june . I called technical support at the beginning of July. They were going to send out a technician. He never came. I called back . They told me I had to call him back. Then we had to wait for the part. They wouldn't exchange the computer for a new one. He finally comes and replaces the hard drive. Meanwhile I explain to customer care that I've been paying for high speed internet and payments on the computer and i would like credit to my account. He says he'll offer me a digital camera.
I tell him I don't want a cheap one. I state if it's not 3 megapixels or better just to credit the account. He states oh yes it's 3 mp's and we'll get that right out. Well I wait, no camera. I go to Dell online chat, they have no clue what I'm talking about but they put the order through again. The next day out of curiosity, I check the orde status. They put the order in for a 1.3 megapixel camera. So, i go back online and tell them that I don't want that , please credit my account. No they state we can't do that, so they cancel the order and I still didn't receive anything and now my computer won't burn cd's !!!! NEVER AGAIN!! Do yourself a a favor DON"T BUY A DELL!!!!
Patti
charlestown, Rhode Island
U.S.A.
I tell him I don't want a cheap one. I state if it's not 3 megapixels or better just to credit the account. He states oh yes it's 3 mp's and we'll get that right out. Well I wait, no camera. I go to Dell online chat, they have no clue what I'm talking about but they put the order through again. The next day out of curiosity, I check the orde status. They put the order in for a 1.3 megapixel camera. So, i go back online and tell them that I don't want that , please credit my account. No they state we can't do that, so they cancel the order and I still didn't receive anything and now my computer won't burn cd's !!!! NEVER AGAIN!! Do yourself a a favor DON"T BUY A DELL!!!!
Patti
charlestown, Rhode Island
U.S.A.
