Jake
Chicago,#2Consumer Suggestion
Sat, August 16, 2008
I've had a few Dells in my time. One of them just died. I guess that happens eventually to anything electronic, but it died after just three years. I take good care of my PC's and I thought that was a short life span for the thing. I do agree with you about their tech support. My PC was powering up and then shutting off again after a few seconds and it turned out the hard drive fizzled out. It was still under warranty and it was a complete nightmare to get them to honor it. I called Delhi, um sorry, Dell Tech support and they kept trying to wear me down and made me do all these things with the computer. I kept telling them I can't because it kept shutting down after a few seconds. After about seven phone calls (about one hour apiece), I finally got them to agree to give me a new hard drive. The guy they sent out was apparently some independent contractor, (who arrived an hour early throwing my schedule completely off in a rusty red pick up truck puffing on a cigarette in absolutely filthy clothes) and he just threw some old REFURBISHED hard drive in my tower and left. No software, support or anything. I can't believe with this type of customer service this company is a big as it is.