- Report: #133043
Complaint Review: Dell - Austin Texas
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Author Confirmed
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Dell
12234 North Ih 3, Building B, Austin, 78753-1705 Texas, U.S.A.
Phone:
800-283-2210
Web:
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Dell ripoff, they lie about being credit approved and payment options. Austin Texas
I called Dell to purchase a home system and was told by the rep. PAULETTE ROCA that I was approved for Dell preferred account in the amt. of 3000.00 no interest for one year and that I had 90 days before my 1st initial payment.
That was a big LIE!!! I was only approved for 1500. and it was not a preferred acct, it was a regular acct. You get your 1st bill 30 days after the purchase.
It's all a big scam, because when you call to query your purchase, every rep. have a different story, you keep getting transfered about 20 times. They give you extension # that don't work and they don't respond to the e-mails you send them. When you ask to speak to a supervisor, the rep. tells you point blank the supervisor is going to say the same thing they said. The supervisor says there is nothing they can do and when you ask to speak to the manager, NICK DEV, he tries to convince you that the rep. who sold you the computer didn't lie, that you didn't understand the purchase.
Now, I'm in a battle with dell because my bill jumped from 1206.00 to 1351.32. I wouldn't recommend a DOG to purchase a computer from dell if they were trained how to use computers!!!
Sharon
new york, New York
U.S.A.
That was a big LIE!!! I was only approved for 1500. and it was not a preferred acct, it was a regular acct. You get your 1st bill 30 days after the purchase.
It's all a big scam, because when you call to query your purchase, every rep. have a different story, you keep getting transfered about 20 times. They give you extension # that don't work and they don't respond to the e-mails you send them. When you ask to speak to a supervisor, the rep. tells you point blank the supervisor is going to say the same thing they said. The supervisor says there is nothing they can do and when you ask to speak to the manager, NICK DEV, he tries to convince you that the rep. who sold you the computer didn't lie, that you didn't understand the purchase.
Now, I'm in a battle with dell because my bill jumped from 1206.00 to 1351.32. I wouldn't recommend a DOG to purchase a computer from dell if they were trained how to use computers!!!
Sharon
new york, New York
U.S.A.
2 Updates & Rebuttals
Paul
Anaheim,California,
U.S.A.
This company is digging their own grave.
#2Consumer Suggestion
Mon, February 28, 2005
From everything I see and read about dell, they are doing so much wrong that the customer base will dry up and leave them with few new sales. Personally, I'd keep the computer and send them nothing if they changed the credit terms. But, that's me. I couldn't care less what the credit report says. I have my own money, so I don't have to borrow every time I need something. It sounds like you need to send the computer back and find a way out of the deal. Perhaps your bank can help you. You see, by continuing to pay, you only encourage them to do the exact same thing to other consumers. But, when everyone sends the computers back and refuses to pay, the company has a big problem. The income stops. Junk computers pile up on the receiving docks. Suddenly, there's not enough money in the corporate account to cover payroll anymore. Big problem. Use this site. Get the revenge book. Copy all the dell complaint pages and fax them over. In fact, fax them over to every number that is connected to dell. Service. Sales. Manufacturing. Especially corporate headquarters. That might help you get their attention, don't you think?
David
73179,Oklahoma,
U.S.A.
dell Manufactures COMPUTER on a assembly line.
#3Consumer Comment
Mon, February 28, 2005
Funny how i read this Garbage about DELL.if people only *LEARN* how to build your own pc and keep it running strong like *ME* i would never deal with dell or any other pc company that Manufactures COMPUTER on a assembly line. they use *NON* brand name parts or cheap junk they call Quality parts and stick a high price tag on them....... not to mention they inbed there programing into the windows OS system and all that junk does is slow your pc down... i built my pc from scratch and it was very EASY to do.....and here i am 3 years with a high end system *BUILT* BY ME,AND IT RUNS PERFECT WITH OUT ANY FLAWS....WHO NEEDS SOME IDIOTIC TECH SUPPORT WHEN THYE READ HELP QUESTIONS FROM A Q CARD!! I HEARD DELL TEC SUPPORT IS IN ANOTHER COUNTRY AND THE MORON HELPING YOU CAN SPEAK THIS MUCH ENGLISH THERE YOU GO!! BUILD YOUR OWN PC BE DONE WITH IDIOTS LIKE DELL WHO RIP PPL OFF.AND YOU CAN GET ALL THE PARTS FROM A LOCAL PC STORE FOR WAY LESS THAN U CAN BUY A *POS DELL*
