- Report: #73446
Complaint Review: Dell - Internet
-
Author Not Confirmed
Why?
Dell
www.dell.com Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dell rebate ripoff Did not send $150 rebate even after sending faxes and e-mail inquiries Nationwide
I purchased a Dell computer for my children in August of 2003. I was interested in the $150. rebate, and thought it was a fair deal.
However, I never received the $150. When I checked the status of my rebate on their web site, it said that I "did not send sufficient paper work to them".
This was a lie, as I went to my husbands office to photo copy the packing slip before mailing it to them! After sending my complaint to them via e-mail, they asked me to fax the packing slip. Which I did. Still nothing!!!
Sandra
McAdoo, Pennsylvania
U.S.A.
However, I never received the $150. When I checked the status of my rebate on their web site, it said that I "did not send sufficient paper work to them".
This was a lie, as I went to my husbands office to photo copy the packing slip before mailing it to them! After sending my complaint to them via e-mail, they asked me to fax the packing slip. Which I did. Still nothing!!!
Sandra
McAdoo, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Siegfried
Mahanoy City,Pennsylvania,
U.S.A.
Go to the top, send a HAND-WRITTEN letter directly to Michael Dell explaining your problem
#2Consumer Suggestion
Fri, December 05, 2003
I would try sending a HAND-WRITTEN letter directly to Michael Dell explaining your problem. Be as polite and concise as possible. I had a problem with them for months. I wrote to him and 2 weeks later the problem was history. Hope this helps. His address is: 1 Dell Way Round Rock, TX 78682
