- Report: #192758
Complaint Review: Dell - Round Rock Texas
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Author Confirmed
Why?
Dell
1 Dell Way Round Rock, Texas, U.S.A.
Phone:
512-338-4400
Web:
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Dell Inspiron 5150 built with design flaw, Dell charges ridiculous amount knowing it will break again shortly after Ripoff Round Rock Texas
Dell's Inspiron 5150 notebook was sold with a design flaw. The case puts pressure on a unprotected chip underneath the CD drive. This is well documented from thousands of furious customers online.
When you call dell they require over $175 to even look at you computer, at which point they will charge over $700 for a new motherboard!!!
Worst of all... They don't fix the design flaw so it will reoccur an you will be in the same situation in a few months. The pressure continues to scratch the motherboard under normal use. This is ridiculous to spend over $800 every few months to upkeep a $2000 laptop. Their is no recall or permanent fix offered by Dell. Their tech support has gone down the gutter.
Ryan
Midlothian, Virginia
U.S.A.
When you call dell they require over $175 to even look at you computer, at which point they will charge over $700 for a new motherboard!!!
Worst of all... They don't fix the design flaw so it will reoccur an you will be in the same situation in a few months. The pressure continues to scratch the motherboard under normal use. This is ridiculous to spend over $800 every few months to upkeep a $2000 laptop. Their is no recall or permanent fix offered by Dell. Their tech support has gone down the gutter.
Ryan
Midlothian, Virginia
U.S.A.
