- Report: #65079
Complaint Review: Dell - Round Rock Texas
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Author Not Confirmed
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Dell
One Dell Way Round Rock, Texas, U.S.A.
Phone:
800-2893355
Web:
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Dell SmartStep CoverUp Round Rock Texas
After I bought the System It was discontinued from production and Sell within a Week, This makes it obvious that Dell knew of the problem and I had no previous warning. After about 4 Months of Using I had noticed previously the System was Seriously Overheating yet there wasn't much I could do. Within the Next Month The System would randomly shut down from being overheated and it happned more frequently, by 07/15/2003 the System had over heated itself so bad it caused damage to one of the internal components inside causeing it not to operate properly. After waisting many calls to Dell I have been sent two other SmartSteps that do the same thing if not even operate for more than 4 min at a time before shutting down, when I gave Dell $2,000 They did not mention this at all.
But being the Biggest of Fraud, Their Technical Rep Promised me that they would Ship out a System that was NOT a SmartStep and they have admitted it happned but refuse to follow through with their Promises leaving me with a $2,000 LapTop that can't do much more then word Proccessing for more than 5 min at a time.
THE DELL REP THAT PROMISED ME WAS:
Tracy
1-800-624-9896
Ext# 56209
M-T 8:30-6:30PM
Nick
Albany, Oregon
U.S.A.
