- Report: #1358225
Complaint Review: Derm Essence Beauty - Albany Georgia
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Author Not Confirmed
Why?
Derm Essence Beauty
2021 N Slappey Blvd #219 Albany, 31701 Georgia, USA
Phone:
888-440-8968
Web:
Essence healthy skin.com
Categories:
Business Rating:
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Derm Essence Beauty Natural Beauty Skin cream Albany Georgia
Thought I was getting something to just try it. Just pay shipping it says. But in very small letters you are actually signing up for this company to take you for almost $200. That's what they did to me. First I looked at my bank statements and noticed that they charged me twice for the shipping and sent everything in one envelope. And I didn't get a chance to dispute it. But on my payday they were the first ones to debit my account for 2 charges of $93 and $95. That's some expensive skin cream. I got the number off one of the free trial boxes that I haven't even opened yet and called the customer service center. This lady right away started talking about how well the product is and wasn't listening to anything that I was trying to say. I started yelling and she started talking louder too. She explained that when I ordered for the free trial I also agreed to a recurring order agreement which I wouldn't agree to if I did see it. She wasn't helpful at all. She said she was gonna see what she can do about it. She put me on hold for about 5 min and came back on and said we are canceling your subscription and is there anything else I can do for you? I said I want my money out back in my account. And she hung up.
