- Report: #1165928
Complaint Review: Dermagenix - Wilmington, DE, 19808 Delaware
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Author Not Confirmed
Why?
Dermagenix
2711 Centerville Road #400 Wilmington, DE, 19808, 19808 Delaware, USA
Phone:
877-715-2367 or 877-318-9
Web:
N/A
Categories:
Business Rating:
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Dermagenix Pro Derm I filled out a bank survey a won Dermagenix as a prize. next thing I know money is being drawn from my account. Wilmington, Delaware
I responded to a survey from what I thought was my bank. I was logged in and in the middle of a transaction when the pop up appeared. In order to exit I filled out the survey.
According to the survey I could choose from three prizes for filling out the survey. I chose a product called Dermagenix and and excepted the shipping and handling charges.
The next thing I know Dermagenix is charging my account and withdrawing money that I did not authoriize to be withdrawn.
When I called Dermagenix I did not get a buisness response. I talked to a male who then tried to scam me on how I should have sent the product back after 14 days if I was not satisfied with it.
There was nothing in the survey stating that I was buying a product or was in any way responsible for sending it back. It was a prize for filling out a survey. Bad move on my part for sure!
When I tried to describe the product as being trial size the man informed me that they only have one size in that particular product. I informed him that I did not order his product and I did not want his product.
He tried to convince me that because I was not completley satisfied with the product and had not sent it back with the 14 days that I was responsible for the full price of the product. when I argued that fact with him he tried to strike a bargain.
If I would sent the product back and pay them the cost of shipping and handling then they would refund me all but $24.00. No way was I going to agree with that! I called his scam and told him that I was going to report him.
He responded quickly with a... no we don't want that and a... tell ya what we are going to do. He gave me a phony refund code and I'm sure his name was phony as well.
The money has not been deposited back into my account.
