- Report: #1291281
Complaint Review: Dermaluxe - Internet
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Author Confirmed
Why?
Dermaluxe
Internet, USA
Phone:
844-410-7595
Web:
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Dermaluxe Dermaluxe Scam Internet
Saw ad on Yahoo with Meryl Steep and Christie Brinkley to name a few advocating an anti-wrinkling product samples that supposedly they use. Hey who doesn't want to look as good as these two ladies? So I clicked on it and it took me to a site to order DermaLuxe and a second sample called Hydra Stem Cell Serum. I received the product approximately 1 week later - no information on how to use, so I went to the add again. Noticed that the product name changed to Luxcell but everything else was the same, including the testimonials that stated they had just posted "2hr, 10hr, 2 days" you get the idea, they were the same testimonials as the previous week. I called the customer service line, got disconnected twice before getting a guy. When I told him I was sent the wrong stuff (according to the ad I was looking at) he told me their warehouse must have made a mistake "both products are sent out" but reassured me I would love the product I received and that I should take advantage of the product. He asked about my skin and areas I was concerned about and why. Than he mentioned something about calling back by March 23 but because of his accent, I could not understand clearly. I did an internet search and found some negative reports on the company; later I filed a report with BBB. The next day I called again, and again got disconnected before talking to a female this time. I told her to cancel my account and any future charges to my credit card. I had spoken to my bank earlier and had them put a block to any future charges from this company. The other interesting thing is that the charges for the same company was posted to my credit card from two different companies--hmmm. Lesson learned...
