- Report: #1293264
Complaint Review: Dermaluxe - Internet
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Author Confirmed
Why?
Dermaluxe
Internet, USA
Phone:
844-410-7595
Web:
Dermaluxe.com
Categories:
Business Rating:
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Dermaluxe Hydra Stem cellAuralux 14 day trial starts when ordered and they take 13 days to deliver! Internet
I ordered four products online from this company on 2/24/2016. I was charged for two of the products immediately and paid shipping and handling for two other products with a 14 day free trial. I got all 4 products 13 days later on March 7th when I called customer service to make sure that I used the products correctly. After using them for 2 days, my skin was red and irritated. I called to get information on March 10th to find out the return and cancellation procedure. I was hung up on multiple times. The person who finally talked to me read from a script, saying I could not return the products or get a refund. Finally, I was told that I would be "given" $31.38 back of the $89.95 they had charged me because my trial was over. They would not discuss the two products I had paid for immediately on 2/24/16 for $79.84. I was told that there would no more charges. Also, no other products would be shipped. The next day, my account was charged $92.53. I called on 3/12/16 to complain and ask again for a refund. After multiple attempts to talk with customer service in which they read their scripts and/or hung up on me, I was told I would be "given" $69.39 back because it was after my trial. Again, I was assured that I would not have additional charges or product.
