- Report: #1227247
Complaint Review: Dermanu - Santa Ana California
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Author Confirmed
Why?
Dermanu
3760 W McFadden Ave Santa Ana, 92704 California, USA
Phone:
888-532-1755
Web:
www.dermanu.com
Categories:
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Dermanu Tricky use of trusted sources Santa Ana California
The promotion being used makes it appear that Dr Oz and Shape magazine are recommending this company's products when in fact the links change to different companys periodically. The 'free trial' costs about $90 if not canceled in time, this information should be included with the product shipment but the entire purpose of the promotion is to make it look like you will pay no more then $5 shipping. When the first automatic shipment arrived about a month later, I called customer service about getting a refund. I was told that I was being removed from the automatic shipment. Each time I asked about a refund I was told I was removed from receiving future shipments. I had to ask 4 times before I was given the information I was requesting. I was told to package the products up separately and wrap them better than they originally arrived in order to get a refund, there will also be a restocking fee. I certainly hope I get my refund of close to $200 but I am greatly concerned about it. I asked how I could log a complaint and also to speak to a supervisor and was refused. This kind of customer service and lack of good business practice makes me worry about getting a good resolution.
