Ronny g
North hollywood,#2Consumer Comment
Sat, November 13, 2010
I agree in this case the seller got over on you. But you allowed it by not using the ebay tools to your advantage. The system is actually balanced to give the buyers an advantage, but you let the seller manipulate you.
First mistake was leaving a neutral feedback at all. The way to use the neutral feedback is for when you are not 100% satisfied, but feel the seller did their best to resolve any issues and the transaction is over and DONE.
Apparently the seller is concerned about feedback so YOU had the advantage. A simple communication with the seller and you could have said you want a full refund and promise to leave a positive feedback (or no feedback) once you get the refund. OR..that you will lodge a dispute. Now the ball would be in the seller court.
Then you missed the next opportunity (as you state you "mistakenly" did so) by changing the feedback before you got the refund. By doing so you gave the seller the upper hand.
As far as the insurance..the seller took a HUGE crazy risk shipping an item over 300 without insuring it. Then you did the same thing? Insurance is not that much.
Of course you are mad but this was avoidable. "They" didn't do this..you did by cooperating with what the seller asked you to do when you were not satisfied. Ebay did not ask you or tell you to do that and when YOU make a bad decision it is no longer eBays responsibility. Limiting "choices" and freedoms is not the answer..making wise choices is.